Trainee Complaints Advisor | Stevenage, Hertfordshire | Monday to Friday 9.00am – 5.00pm | Starting salary of £24,500, with an increase after 6 months
Are you passionate about delivering exceptional customer service?
Do you thrive in a dynamic and fast-paced environment?
Our client, a market-leading company that connects consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team!
As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.
Are you the right person for the job?
An excellent standard of spoken and written English
A calm and empathetic nature.
Excellent problem-solving abilities.
Familiarity with CRM and word processing packages.
Customer-centric mindset and a passion for delivering exceptional service.
Strong Administration Skills
Comprehensive IT Skills
What will your role look like?
Managing customer complaints through various channels
Collaborating with different parties to investigate and resolve issues
Identifying trends and providing insights to improve overall customer satisfaction
Responding to emails and phone calls professionally and courteously
Maintaining accurate records of complaints and resolutions
What can you expect in return?
A dynamic and collaborative work environment
Opportunities for career growth and professional development
Competitive salary and benefits package
Inclusive and diverse workplace culture
Recognition for your contributions
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
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