Division / Department - Estates and Facilities Management
Grade - Grade D
Status - Part Time
Contract Type - Fixed Term Contract
Salary Grade Range - £25,400 - £28,805
Working Hours - 21.6 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The Estates and Facilities Department are looking for a customer focused individual to work as part of a small but busy team in our Service Desk team. The successful candidate will require excellent communication skills interacting with visitors and customers through a range of mediums – face to face, email, telephone, and Teams or Skype. The position will consist of 21.6 hours per week, Wednesday, Thursday & Friday, with a shift pattern of 07:45-15:30 with 30 minutes for lunch. PLEASE NOTE THIS ROLE IS MATERNITY COVER UP TO 12-15 MONTHS The role will be based at Surrey Headquarters. Key Responsibilities Service Desk: Deliver a comprehensive service recording and responding to customer queries via multiple routes (email, phone or in person), triage requests and ensuring all incidents, challenges and service requests managed through the Service Desk are classified, prioritised, resourced, and remedied using the online facilities management system. Queries include maintenance fault reports, contractor attendance requests, contract related issues including cleaning, waste management, and grounds maintenance. Using finance systems to provide a cost-effective service when purchasing items for Estates and Facilities, including the sourcing of products, suppliers and quotes on request, the creation of purchase orders, and processing of invoices. Ensuring all activity adheres to Finance and Procurement policies and procedures. Post Room : Responsible for managing all incoming and outgoing Royal Mail post. Sorting post into departments, registering recorded mail, X-raying incoming mail. Prepare and frank all Surrey outgoing mail, & courier requests daily. Skills & Experience
Educated to GCSE standard or equivalent experience in Customer Service Experience of office administration, customer service or similar is desirable. IT Literate with experience of using Internet, Microsoft Outlook, Word, and Excel. Capable of communicating with internal and external contacts using a range of platforms (for example, telephone, email, or instant messaging). Capable of building and maintaining effective business relationships with stakeholders and suppliers. Capable of quick thinking and reactive problem solving. Ability to work accurately and methodically with minimal supervision. Strong planning and organising skills with the ability to manage deadlines. Knowledge of office safety. Experience (ability to learn) Using a CAFM system or 3i General Accounts Administration experience Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme We will be looking to conduct interviews at Surrey Police Headquarters. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Reference number
SYSX STAFF04113 Date posted
01/12/2024
#J-18808-Ljbffr
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The Estates and Facilities Department are looking for a customer focused individual to work as part of a small but busy team in our Service Desk team. The successful candidate will require excellent communication skills interacting with visitors and customers through a range of mediums – face to face, email, telephone, and Teams or Skype. The position will consist of 21.6 hours per week, Wednesday, Thursday & Friday, with a shift pattern of 07:45-15:30 with 30 minutes for lunch. PLEASE NOTE THIS ROLE IS MATERNITY COVER UP TO 12-15 MONTHS The role will be based at Surrey Headquarters. Key Responsibilities Service Desk: Deliver a comprehensive service recording and responding to customer queries via multiple routes (email, phone or in person), triage requests and ensuring all incidents, challenges and service requests managed through the Service Desk are classified, prioritised, resourced, and remedied using the online facilities management system. Queries include maintenance fault reports, contractor attendance requests, contract related issues including cleaning, waste management, and grounds maintenance. Using finance systems to provide a cost-effective service when purchasing items for Estates and Facilities, including the sourcing of products, suppliers and quotes on request, the creation of purchase orders, and processing of invoices. Ensuring all activity adheres to Finance and Procurement policies and procedures. Post Room : Responsible for managing all incoming and outgoing Royal Mail post. Sorting post into departments, registering recorded mail, X-raying incoming mail. Prepare and frank all Surrey outgoing mail, & courier requests daily. Skills & Experience
Educated to GCSE standard or equivalent experience in Customer Service Experience of office administration, customer service or similar is desirable. IT Literate with experience of using Internet, Microsoft Outlook, Word, and Excel. Capable of communicating with internal and external contacts using a range of platforms (for example, telephone, email, or instant messaging). Capable of building and maintaining effective business relationships with stakeholders and suppliers. Capable of quick thinking and reactive problem solving. Ability to work accurately and methodically with minimal supervision. Strong planning and organising skills with the ability to manage deadlines. Knowledge of office safety. Experience (ability to learn) Using a CAFM system or 3i General Accounts Administration experience Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme We will be looking to conduct interviews at Surrey Police Headquarters. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Reference number
SYSX STAFF04113 Date posted
01/12/2024
#J-18808-Ljbffr
