Sea Logistics Operational Care Specialist, Documentation

Sea Logistics Operational Care Specialist, Documentation Lyttelton, Canterbury, New Zealand | Frachttransport und Kundenservice | Vollzeit | NZ2128212 KNCooltainer New Zealand is a specialist division of Kuehne + Nagel; providing temperature controlled perishable commodities throughout New Zealand, Australia and the Pacific Islands and are committed to providing an excellent service. Your Role Kuehne+Nagel’s Cooltainer division has an opening to join our Christchurch based Documentation team, to deliver customer and operational excellence for our customers. Your primary responsibility will be to generate and provide accurate and timely documentation and administration services to our wide range of customers. You will also be open and willing to assist with operational and customer facing tasks, as and when the role requires. Your Responsibilities To ensure Documentation and Invoice accuracy Ensure operational excellence, by liaising with suppliers (Transport Operators, Shipping Lines, Ports etc.) and arranging both import and export jobs within deadlines To liaise with the Commercial and Trade teams with regards to pricing and costs To ensure complete and correct customer contact data, service data and changes in KN systems To qualify and enter customer orders into the operational execution process To document, resolve and analyze all complaints and identify, share and eliminate root causes To create, review and refine customer reports Your Skills and Experiences Previous exposure to Logistics or Freight Forwarding documentation Excellent communication skills to provide high level of customer service and maintain relationships Exceptional eye for detail Comfortable working towards tight deadlines and ability to multitask Flexibility to adapt to change in a team environment Proven success in building positive working relationships with others Why work for us? In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, a wellness allowance, EAP services and many other great benefits such as flu vaccines, birthday cakes, wellness initiatives and more! If you're ready to take the next step in your logistics career and work for a successful, multi-national organisation then we want to hear from you! Please note - we will only accept applications from those with current NZ working rights. With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

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