Are you a proactive IT professional with a talent for problem-solving and a passion for supporting others? Do you thrive in a dynamic and creative environment? If so, this exciting opportunity could be the perfect next step in your career. One of our valued clients is looking for a dedicated IT Support Officer to join their team. In this pivotal role, you will provide essential technical support and ensure seamless IT operations across this Birmingham based organisation.
Your key responsibilities will include:
Providing first-line support for all IT systems and equipment, troubleshooting hardware and software issues, and resolving queries promptly.
Supporting colleagues across the organisation with IT and telephony needs, ensuring smooth day-to-day operations.
Working with third-party providers to manage IT support incidents and maintain service levels.
Monitoring and maintaining IT systems, including hardware installation, telephony, and ensuring up-to-date asset records.
Collaborating on IT projects, implementing system changes, and identifying opportunities for process improvement.
Delivering user training and maintaining comprehensive support documentation.
What you’ll need to succeed:
At least two years of experience in an IT support role.
Strong knowledge of Windows 10/11, Office 365, Intune, and SharePoint.
A proactive, self-motivated approach, with excellent problem-solving and time-management skills.
Strong communication abilities and a commitment to delivering outstanding service.
Practical understanding of data protection principles and IT security best practices.
Experience with Mac equipment and project management is desirable but not essential.
In return you will receive a competitive basic salary, the option for hybrid working and the chance to develop a long-term career in an organisation that values creativity, innovation, and collaboration.
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