The role is central to the coordination of both complex and non-complex discharges. The post will be based within the Patient Flow Hub and have responsibility for overseeing non-complex and complex patient discharges within PTHB Community Hospitals. In the course of their duties, the post holder will be responsible for:
Facilitating and/or assisting with effective, efficient, and timely discharge of patients from the hospital. Particular emphasis is placed upon quick turnaround of patients. This may include complex multi-disciplinary assessment signposting, liaising directly with patients and their families/Care Transfer Coordinators/MDTs, assisting in case conferences for patients with complex health and social care, palliative care, or rehabilitation or housing needs. Giving families support and information.
Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services.
Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, and within agreed boundaries.
Responsible for ongoing/complex planning regarding process mapping patients' journeys for modeling purposes.
Provide training on systems to new staff joining the team.
Main duties of the job
The role is central to the coordination of both complex and non-complex discharges at Llandrindod Wells Community Hospital, and part of the Patient Flow team. The DLO will have responsibility for overseeing non-complex and complex patient discharges within PTHB Community Hospitals. Facilitating and/or assisting with effective, efficient, and timely discharge of patients from the hospital. Emphasis is placed upon quick turnaround of patients. This may include complex multi-disciplinary assessment signposting, liaising directly with patients and their families/Care Transfer Coordinators/MDTs, assisting in case conferences for patients with complex health and social care, palliative care, or rehabilitation or housing needs. Giving families support and information. Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services. Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, within agreed boundaries. Work as part of the flow hub and work effectively with the wider multi-disciplinary team and third sector groups to facilitate patient discharges in a timely manner across Powys. Supporting ward staff and multi-disciplinary teams in facilitating effective, safe, and timely patient discharge. Providing the patient flow hub with updated information on patients requiring discharge. About us
Being the smallest Health Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivaled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognize by prioritizing your well-being. To start your journey with us, and to learn more about what we can offer you, please visit:
https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences, and more about what our beautiful county has to offer. Job responsibilities
You will be able to find the full Job Description and Person Specification attached in the supporting documents or click Apply now to view it in Trac. The ability to speak Welsh is ideal for this position; candidates who speak Welsh and/or English are welcome to apply for this position. THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING. Person Specification
Qualifications
Experience of working in an administrative capacity within Health or Social Care teams at NVQ Level 3 level or equivalent Knowledgeable about discharge planning from a Health or Social Care setting Experience
Experience of work in an administrative capacity involving a range of disciplines. Administrative skills including excellent IT skills. Experience of multidisciplinary team working. Understands the need for strict confidentiality. Previous experience of NHS or Social Care clinical setting. Working in a high pace role and adapting to change depending on workload. Aptitude and Abilities
Excellent verbal and written communication skills. Numeric skills. Excellent IT, computer literacy, and keyboard skills. Good interpersonal skills. Excellent organizational and time management skills. Good record keeping. Able to work independently whilst under appropriate supervision. Good communication skills. Able to demonstrate a positive and caring attitude to all patients, relatives, and members of staff in a calm manner. Flexible approach to needs of service. Ability to motivate self and others. Confident in approaching tasks. Enthusiastic. Ability to deal with distressing situations. Abilities required to perform effectively in the role. Able to demonstrate tact and diplomacy when working with others. Ability to speak or learn Welsh to a satisfactory level. Ability to work with patients with communication barriers/motivational issues. Able to provide constructive feedback on performance to others in a manner that is well received. Values
Demonstrate PTHB Values Other
Flexibility to meet service needs. Able to undertake the full range of duties of the role. Satisfactory DBS clearance. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The role is central to the coordination of both complex and non-complex discharges at Llandrindod Wells Community Hospital, and part of the Patient Flow team. The DLO will have responsibility for overseeing non-complex and complex patient discharges within PTHB Community Hospitals. Facilitating and/or assisting with effective, efficient, and timely discharge of patients from the hospital. Emphasis is placed upon quick turnaround of patients. This may include complex multi-disciplinary assessment signposting, liaising directly with patients and their families/Care Transfer Coordinators/MDTs, assisting in case conferences for patients with complex health and social care, palliative care, or rehabilitation or housing needs. Giving families support and information. Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services. Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, within agreed boundaries. Work as part of the flow hub and work effectively with the wider multi-disciplinary team and third sector groups to facilitate patient discharges in a timely manner across Powys. Supporting ward staff and multi-disciplinary teams in facilitating effective, safe, and timely patient discharge. Providing the patient flow hub with updated information on patients requiring discharge. About us
Being the smallest Health Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivaled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognize by prioritizing your well-being. To start your journey with us, and to learn more about what we can offer you, please visit:
https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences, and more about what our beautiful county has to offer. Job responsibilities
You will be able to find the full Job Description and Person Specification attached in the supporting documents or click Apply now to view it in Trac. The ability to speak Welsh is ideal for this position; candidates who speak Welsh and/or English are welcome to apply for this position. THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING. Person Specification
Qualifications
Experience of working in an administrative capacity within Health or Social Care teams at NVQ Level 3 level or equivalent Knowledgeable about discharge planning from a Health or Social Care setting Experience
Experience of work in an administrative capacity involving a range of disciplines. Administrative skills including excellent IT skills. Experience of multidisciplinary team working. Understands the need for strict confidentiality. Previous experience of NHS or Social Care clinical setting. Working in a high pace role and adapting to change depending on workload. Aptitude and Abilities
Excellent verbal and written communication skills. Numeric skills. Excellent IT, computer literacy, and keyboard skills. Good interpersonal skills. Excellent organizational and time management skills. Good record keeping. Able to work independently whilst under appropriate supervision. Good communication skills. Able to demonstrate a positive and caring attitude to all patients, relatives, and members of staff in a calm manner. Flexible approach to needs of service. Ability to motivate self and others. Confident in approaching tasks. Enthusiastic. Ability to deal with distressing situations. Abilities required to perform effectively in the role. Able to demonstrate tact and diplomacy when working with others. Ability to speak or learn Welsh to a satisfactory level. Ability to work with patients with communication barriers/motivational issues. Able to provide constructive feedback on performance to others in a manner that is well received. Values
Demonstrate PTHB Values Other
Flexibility to meet service needs. Able to undertake the full range of duties of the role. Satisfactory DBS clearance. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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