Job Description
Working hours:
Monday - Friday, 9am-5pm.
The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.
Responsibilities:
Provide desk-side and remote support to users, including resolving hardware and software issues. Adhere to KPIs and SLAs. Set up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Open to work off site at Eurofins locations within UK and Ireland with regular travel to supported sites. Provide a high level of internal and external customer care. Partake in any developmental training as required in compliance with the Company Standard. Promote a professional image of the Company and comply with the Company's Equal Opportunities and Harassment Policies. Comply with all relevant Health, Safety and Security Regulations. Read and comply with Company rules, procedures, agreements and any notices displayed by the Company. Participate in covering on-site and off-site support as part of a shift rotation. Occasional weekend and evening work as required by business needs. Participate in on-call/standby support outside office hours. Prepare technical proposals for improvement together with line manager. Create and maintain working documentation, such as SOPs and FAQs.
Qualifications:
Valid UK Driving Licence. In-depth knowledge and experience of supporting appropriate versions of Microsoft Windows. Strong hardware support skills, including maintenance of PCs, printers and other associated equipment. Experience in basic Windows Server administration, including AD user creation, password administration, Group Policy, etc. Experience with Microsoft Exchange/Outlook client. Strong Microsoft Office support skills. Familiarity with ticketing systems such as ServiceNow. Strong communication skills. Able to work alone and as part of a team. Ability to plan, prioritise and organise own work. Excellent time keeping. Appropriate experience in a similar support role. Adhering to SLAs and meeting KPIs. A+, Server+ or similar accreditation.
Benefits:
At Eurofins we are growing, innovating, and always learning. We celebrate the achievements of our employees through annual long service awards and recognise our colleagues' special life events. We are committed to charitable causes through global fundraising activities. Life Assurance (4 times annual salary) Enhanced Maternity, Paternity and Adoption Pay Scheme Company Pension Plan Employee Assistance Programme – 24/7 confidential support. Free car parking Worldwide career opportunities Access to Perkbox for savings on various services.
What Happens Next:
As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process, allowing you to see what working for Eurofins is really like.
Your Data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants, committed to transparency and data protection obligations.
Closing Date:
We reserve the right to close or extend this position depending on application numbers. We urge candidates to submit an application as early as possible.
We support your development! If you don’t match 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins believes in strength and innovation through diversity and is an Equal Opportunity Employer.
Sustainability matters to us! We aim for carbon neutrality by 2025 through emission reduction and compensation initiatives.
Find out more on our career page:
Eurofins Careers
#J-18808-Ljbffr
Working hours:
Monday - Friday, 9am-5pm.
The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.
Responsibilities:
Provide desk-side and remote support to users, including resolving hardware and software issues. Adhere to KPIs and SLAs. Set up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Open to work off site at Eurofins locations within UK and Ireland with regular travel to supported sites. Provide a high level of internal and external customer care. Partake in any developmental training as required in compliance with the Company Standard. Promote a professional image of the Company and comply with the Company's Equal Opportunities and Harassment Policies. Comply with all relevant Health, Safety and Security Regulations. Read and comply with Company rules, procedures, agreements and any notices displayed by the Company. Participate in covering on-site and off-site support as part of a shift rotation. Occasional weekend and evening work as required by business needs. Participate in on-call/standby support outside office hours. Prepare technical proposals for improvement together with line manager. Create and maintain working documentation, such as SOPs and FAQs.
Qualifications:
Valid UK Driving Licence. In-depth knowledge and experience of supporting appropriate versions of Microsoft Windows. Strong hardware support skills, including maintenance of PCs, printers and other associated equipment. Experience in basic Windows Server administration, including AD user creation, password administration, Group Policy, etc. Experience with Microsoft Exchange/Outlook client. Strong Microsoft Office support skills. Familiarity with ticketing systems such as ServiceNow. Strong communication skills. Able to work alone and as part of a team. Ability to plan, prioritise and organise own work. Excellent time keeping. Appropriate experience in a similar support role. Adhering to SLAs and meeting KPIs. A+, Server+ or similar accreditation.
Benefits:
At Eurofins we are growing, innovating, and always learning. We celebrate the achievements of our employees through annual long service awards and recognise our colleagues' special life events. We are committed to charitable causes through global fundraising activities. Life Assurance (4 times annual salary) Enhanced Maternity, Paternity and Adoption Pay Scheme Company Pension Plan Employee Assistance Programme – 24/7 confidential support. Free car parking Worldwide career opportunities Access to Perkbox for savings on various services.
What Happens Next:
As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process, allowing you to see what working for Eurofins is really like.
Your Data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants, committed to transparency and data protection obligations.
Closing Date:
We reserve the right to close or extend this position depending on application numbers. We urge candidates to submit an application as early as possible.
We support your development! If you don’t match 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins believes in strength and innovation through diversity and is an Equal Opportunity Employer.
Sustainability matters to us! We aim for carbon neutrality by 2025 through emission reduction and compensation initiatives.
Find out more on our career page:
Eurofins Careers
#J-18808-Ljbffr
