On-Site Contract Support
We have an exciting opportunity working on site for a key customer in Fife to co-ordinate the supply of industrial consumables.
The Role You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers, and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.
The ideal candidate Previous Customer Service experience in a customer facing role is essential. An understanding or hands-on experience of stock management is strongly desirable. Strong communication and relationship building skills. Excellent computer application skills including Microsoft Office. Business and interpersonal communication skills. Ability to work on own initiative coupled with ability to take ownership and resolve issues.
What will you do in a normal day? Effectively source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures. Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system. Work with the buyer and wider customer teams to identify new business opportunities and drive cost-saving initiatives. Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to. Ensure we manage stock in line with customer projects and ensure we meet specific requirements. Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer. To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity. Proactively build cross-functional relationships and collaboration to ensure key business objectives are achieved. Generate new code requests and liaise with the relevant teams to ensure the supply of goods. Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.
What are we looking for? Experience And Knowledge Previous customer service experience in a customer facing role. Strong customer relationship management experience. Demonstrable experience in buying/sourcing role. Experience within an industrial consumable / industrial supplies environment.
Essential Qualifications & Skills Educated to GCSE level. Experience in supply chain management would be an advantage. Self-motivated individual with a desire to succeed. Strong commercial acumen. Excellent computer application skills including Microsoft Office.
What's in it for you? Competitive annual leave allowance with annual purchase scheme. Group Personal Pension. Company Funded Healthcare Cash Plan. Yearly company bonus. Cycle to work scheme. Commitment to employee development plans. 24/7 Wellbeing and Employee Support.
About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools, and safety equipment into all industries, professions, and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age, or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered, and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role. #J-18808-Ljbffr
We have an exciting opportunity working on site for a key customer in Fife to co-ordinate the supply of industrial consumables.
The Role You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers, and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.
The ideal candidate Previous Customer Service experience in a customer facing role is essential. An understanding or hands-on experience of stock management is strongly desirable. Strong communication and relationship building skills. Excellent computer application skills including Microsoft Office. Business and interpersonal communication skills. Ability to work on own initiative coupled with ability to take ownership and resolve issues.
What will you do in a normal day? Effectively source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures. Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system. Work with the buyer and wider customer teams to identify new business opportunities and drive cost-saving initiatives. Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to. Ensure we manage stock in line with customer projects and ensure we meet specific requirements. Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer. To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity. Proactively build cross-functional relationships and collaboration to ensure key business objectives are achieved. Generate new code requests and liaise with the relevant teams to ensure the supply of goods. Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.
What are we looking for? Experience And Knowledge Previous customer service experience in a customer facing role. Strong customer relationship management experience. Demonstrable experience in buying/sourcing role. Experience within an industrial consumable / industrial supplies environment.
Essential Qualifications & Skills Educated to GCSE level. Experience in supply chain management would be an advantage. Self-motivated individual with a desire to succeed. Strong commercial acumen. Excellent computer application skills including Microsoft Office.
What's in it for you? Competitive annual leave allowance with annual purchase scheme. Group Personal Pension. Company Funded Healthcare Cash Plan. Yearly company bonus. Cycle to work scheme. Commitment to employee development plans. 24/7 Wellbeing and Employee Support.
About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools, and safety equipment into all industries, professions, and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age, or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered, and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role. #J-18808-Ljbffr
