IT Service Improvement Manager
Permanent
Remote - Occasional travel to Luton Office. Once a month.
The Role
We are looking for an IT Service Improvement Manager to work within the IT Team. You will be responsible for providing Service Improvement advice, guidance and options to improve and enhance the current Group Service delivery function, as well as owning and running ITIL processes within the Group.
Key Responsibilities:
Identifying and suggesting possible Service improvements
Determining Service improvements based on Stakeholder engagement or issue resolution
Providing accurate information on Service Improvement initiatives
Creating and maintaining comprehensive ITIL management strategies for Impellam
Fostering positive relationships with internal stakeholders and suppliers
Proactively communicating service delivery updates and improvements
Implementing policies for the acquisition, maintenance, relocation and disposal of assets
Prioritising customer satisfaction by managing service quality, response times, and user experience
Essential Skills/Experience:
In-depth knowledge of IT service management frameworks, such as ITIL
Proficiency in IT service tools and technologies
Strong analytical, problem-solving, and decision-making skills
Ability to prioritize tasks and resources effectively
Excellent communication skills
Good customer service skills
Proven experience as a help desk technician or in a customer support role
ITIL or Change Management Certification
What Can We Offer You?
A competitive salary package
25 days annual leave plus public holidays, and your birthday off
Company pension
Blended working - from home and our Luton office
Benefits
An environment where your learning and development is supported through a range of various learning tools and courses
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
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