System Support Analyst (Part-time to Full-time)
TSR Legal are delighted to present an exciting opportunity to join the newly established Business Systems Support & Change Management Department of a well-regarded law firm. This role, reporting to the Programme Manager & Systems Director, is ideal for an experienced and skilled System Support Analyst with a strong background in Practice Management Systems (PMS).
About the Role
This position begins as a part-time opportunity (3 days per week) with the potential to transition into a full-time role. You will:
Provide frontline PMS support and administration cover.
Address business change requests related to system customisation, workflow management, report writing, and development.
Initially focus on two key PMS projects:
Yearly PMS Software Upgrade. Ongoing PMS Data Cleansing and Housekeeping.
Expand responsibilities over time to support additional business systems and system change projects. About You We’re seeking a talented individual with: At least 3 years of experience with Practice Management Systems (PMS) in a legal setting, including administration, training, upgrading, data cleaning, support, scripting, and development. Experience as an analyst or developer (minimum 2 years), with demonstrated skills in:
Analysing and querying system data. Presenting actionable insights. Coordinating, designing, developing, building, and testing software applications.
Previous experience with SOS Connect and Practice Manager (preferred but not essential). Strong problem-solving and organisational skills, with the ability to work independently and collaboratively on various projects and change requests. About the Team You will join a dynamic and collaborative team responsible for: Supporting, implementing, configuring, and integrating software applications to optimise business processes. Promoting system best practices, improving data flow, and enhancing efficiency for users and end clients. Leveraging diverse expertise and knowledge within the team to manage projects and ensure reliable, consistent support and change management. What We’re Looking For: The ideal candidate will bring: Technical Expertise:
Strong knowledge of PMS and related systems in a legal environment. Analytical Skills:
Proven ability to analyse and query data, develop solutions, and drive system improvements. Collaborative Mindset:
A team player who values shared problem-solving and knowledge exchange. Proactivity:
A self-starter with the confidence to manage and coordinate projects independently. Please contact Rachel Phillips, Associate Director in confidence on 02920 388100 / Rachel@tsrlegal.co.uk
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Yearly PMS Software Upgrade. Ongoing PMS Data Cleansing and Housekeeping.
Expand responsibilities over time to support additional business systems and system change projects. About You We’re seeking a talented individual with: At least 3 years of experience with Practice Management Systems (PMS) in a legal setting, including administration, training, upgrading, data cleaning, support, scripting, and development. Experience as an analyst or developer (minimum 2 years), with demonstrated skills in:
Analysing and querying system data. Presenting actionable insights. Coordinating, designing, developing, building, and testing software applications.
Previous experience with SOS Connect and Practice Manager (preferred but not essential). Strong problem-solving and organisational skills, with the ability to work independently and collaboratively on various projects and change requests. About the Team You will join a dynamic and collaborative team responsible for: Supporting, implementing, configuring, and integrating software applications to optimise business processes. Promoting system best practices, improving data flow, and enhancing efficiency for users and end clients. Leveraging diverse expertise and knowledge within the team to manage projects and ensure reliable, consistent support and change management. What We’re Looking For: The ideal candidate will bring: Technical Expertise:
Strong knowledge of PMS and related systems in a legal environment. Analytical Skills:
Proven ability to analyse and query data, develop solutions, and drive system improvements. Collaborative Mindset:
A team player who values shared problem-solving and knowledge exchange. Proactivity:
A self-starter with the confidence to manage and coordinate projects independently. Please contact Rachel Phillips, Associate Director in confidence on 02920 388100 / Rachel@tsrlegal.co.uk
#J-18808-Ljbffr
