Responsible for – Retail Sales Assistants
Job Overview
To maximise retail sales and profit and build a motivated team through effective leadership and training. This role is store based and on rare occasions may require cover in other stores to cover sickness and holiday.
40.5 hrs per week, 5 days per week, Monday to Sunday, including weekends (Friday, Saturday or Sunday), with a day off during the week.
Main Duties and Responsibilities
Build an effective, customer-focused and sales driven team.
Work with the Cluster Manager in the recruitment of new team members, including interviewing candidates.
Effectively communicate daily and weekly targets and KPIs to team members.
Deliver feedback to team members regarding sales results.
Ensure the store is kept clean, neat, tidy and welcoming to customers.
Lead by example by delivering exceptional service to all customers that visit the store.
Professionally take on feedback from customers and report back to the Cluster Manager.
Coach and develop team members to enhance their performance.
Ensure all policies and procedures relating to Security, Health & Safety and GDPR are made visible, available and understood by staff to minimise risk to staff members and the business.
Complete staff performance reviews, setting performance development plans and KPIs.
Support the aims and ethos of Vapouriz, setting a good example in terms of dress, behaviour, punctuality and attendance.
Promote and ensure the good reputation of Vapouriz and the business as a whole.
Adhere to all company policies and procedures within the defined timescales.
Undertake any other tasks which can be reasonably expected in relation to the role.
KNOWLEDGE, SKILLS AND EXPERIENCE
Previous management experience of working within a sales-driven environment and exceeding sales targets.
Ideally a vaper; a keen interest in the vaping industry is a must.
Excellent interpersonal skills.
An analytical mind and a good problem solver.
A responsible, positive and flexible attitude.
Good organisation and interpersonal skills.
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