Location
London and Weybridge
Application Deadline
Saturday, February 8, 2025
Job Summary About us
: Foster Denovo currently boast over 120 Financial Advisers supported by around 250 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with. When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike. Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice. Purpose of the job: Providing IT infrastructure and helpdesk support to Foster Denovo Partners/Staff/Offices and Clients. Based in Weybridge, with travel to other FD offices as and when necessary. To help deliver a quality service to Foster Denovo This role exists to support and assist Partners/Staff/Offices and Clients The role holder will be responsible for providing IT and technical support (using our helpdesk system primarily but other contact means as necessary) To achieve our service levels and maintain the high reputation of the IT department throughout the company Job summary: 1st Line support and troubleshooting of IT related issues. Installation and maintenance of Core IT systems as necessary Escalation to External suppliers as necessary. Preventative maintenance work as necessary. Manning/Logging the internal FD IT helpdesk (Currently Manage Engine) Provision of voice and data for new starters as required Responsible for backups and Log maintenance To work closely with the IT Manager/Head of IT in the provision and support of IT and IT related services across the business Trouble-shoot and proactively manage any issues that may arise, providing a comprehensive, value added service to all IFAs and staff, feeding back to the appropriate manager where necessary Assist on new/special projects as required Undertake any other duties commensurate with your grade, skills and experience. Key skills and personal attributes: Excellent organisational and prioritisation skills with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure. An articulate communicator. Honesty, integrity and ability to maintain confidentiality. Hard working and responsive to the need to deliver a high quality support service. Attention to detail and high standards of work. Team player but must be able to work independently and use own initiative. A positive, friendly service-orientated person with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice. What we offer you: Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients. Our benefits package includes: 25 days holiday (increasing by an additional day per annum up to 30 days) Discretionary bonus Foster Denovo will match your personal pension contribution up to a maximum of 7.5% Life assurance of up to 4 x your salary; Income protection of 75% of your basic salary in the event of long term sickness Employees can use our financial advisers within the company for any financial advice or knowledge Interest free season tickets loans, eye care and childcare vouchers. Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
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London and Weybridge
Application Deadline
Saturday, February 8, 2025
Job Summary About us
: Foster Denovo currently boast over 120 Financial Advisers supported by around 250 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with. When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike. Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice. Purpose of the job: Providing IT infrastructure and helpdesk support to Foster Denovo Partners/Staff/Offices and Clients. Based in Weybridge, with travel to other FD offices as and when necessary. To help deliver a quality service to Foster Denovo This role exists to support and assist Partners/Staff/Offices and Clients The role holder will be responsible for providing IT and technical support (using our helpdesk system primarily but other contact means as necessary) To achieve our service levels and maintain the high reputation of the IT department throughout the company Job summary: 1st Line support and troubleshooting of IT related issues. Installation and maintenance of Core IT systems as necessary Escalation to External suppliers as necessary. Preventative maintenance work as necessary. Manning/Logging the internal FD IT helpdesk (Currently Manage Engine) Provision of voice and data for new starters as required Responsible for backups and Log maintenance To work closely with the IT Manager/Head of IT in the provision and support of IT and IT related services across the business Trouble-shoot and proactively manage any issues that may arise, providing a comprehensive, value added service to all IFAs and staff, feeding back to the appropriate manager where necessary Assist on new/special projects as required Undertake any other duties commensurate with your grade, skills and experience. Key skills and personal attributes: Excellent organisational and prioritisation skills with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure. An articulate communicator. Honesty, integrity and ability to maintain confidentiality. Hard working and responsive to the need to deliver a high quality support service. Attention to detail and high standards of work. Team player but must be able to work independently and use own initiative. A positive, friendly service-orientated person with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice. What we offer you: Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients. Our benefits package includes: 25 days holiday (increasing by an additional day per annum up to 30 days) Discretionary bonus Foster Denovo will match your personal pension contribution up to a maximum of 7.5% Life assurance of up to 4 x your salary; Income protection of 75% of your basic salary in the event of long term sickness Employees can use our financial advisers within the company for any financial advice or knowledge Interest free season tickets loans, eye care and childcare vouchers. Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
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