IT Support Engineer
Department:
Technology Employment Type:
Permanent Location:
London
Description
The Role The IT Support Engineer is responsible for maintaining and supporting The Instant Group's IT infrastructure, ensuring business continuity through effective management of SSO, Active Directory, networks, and wireless systems. The role involves Level 1 and Level 2 support, hardware and software maintenance, issue resolution, and cybersecurity monitoring. The engineer collaborates with internal teams, manages vendors, and supports stakeholders, emphasizing expertise in Microsoft technologies, cloud infrastructure, and networking.
What will you be doing?
Configure and maintain company hardware, providing necessary support. Maintain an up-to-date hardware catalogue and service catalogue across the enterprise. Take ownership to log, process, and resolve issues through the helpdesk and issue tracking systems, working with other internal team members or third-party support to resolve root causes of escalated operational problems in a timely fashion. Assist in providing support and guidance to the IT Support Apprentice. Support managing Azure Active Directory. Support managing The Instant Group Network. Support The Instant Group Wireless networks. Deep knowledge of Windows and Mac OS. Support and manage Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Support IT requirements of stakeholders in the business. Manage Microsoft AD/O365 and all third-party infrastructure partners. Support ongoing management of overall infrastructure. Provide an autonomous service to manage external vendors. Able to function as a single point of contact for the IT Support needs. Responsible for checking the Cyber Security tools for any abnormalities and to resolve and report abnormalities to the Head of Cyber Security and Infrastructure.
Who are we looking for?
Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow. Strong blend of technical depth and business acumen. Excellent knowledge of cloud infrastructure management. Strong knowledge of Windows and Mac Devices. 3+ years working in a support role. Experience in development and delivery of infrastructure across cloud, network delivery, security. Highly interested in innovation and disruptive technology, a self-starter. Exposure to Service-Oriented Architectures in a hybrid On-Premises / Cloud environment is a plus. Exposure to defining infrastructure technology roadmap. Prior experience working in a shared infrastructure organisation. Understanding of IP networks and traffic, firewalls, routing, etc.
What's in it for you?
Competitive pay scales reviewed annually. Discretionary annual company bonus. Private healthcare and life cover. Hybrid working with a focus on connectivity, flexibility, and bigger relationships as part of our workplace experience strategy. Bespoke training programmes and our bespoke ‘Instant Learning’ portal. Reward Gateway (discounts!). Wellbeing Centre. Global Employee Assistance Programme. Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!). Generous referral scheme. Laptop / tech provided. Early finish on a Friday!
At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality, and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status, or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. We use AI to help us assess applications fairly and objectively.
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Department:
Technology Employment Type:
Permanent Location:
London
Description
The Role The IT Support Engineer is responsible for maintaining and supporting The Instant Group's IT infrastructure, ensuring business continuity through effective management of SSO, Active Directory, networks, and wireless systems. The role involves Level 1 and Level 2 support, hardware and software maintenance, issue resolution, and cybersecurity monitoring. The engineer collaborates with internal teams, manages vendors, and supports stakeholders, emphasizing expertise in Microsoft technologies, cloud infrastructure, and networking.
What will you be doing?
Configure and maintain company hardware, providing necessary support. Maintain an up-to-date hardware catalogue and service catalogue across the enterprise. Take ownership to log, process, and resolve issues through the helpdesk and issue tracking systems, working with other internal team members or third-party support to resolve root causes of escalated operational problems in a timely fashion. Assist in providing support and guidance to the IT Support Apprentice. Support managing Azure Active Directory. Support managing The Instant Group Network. Support The Instant Group Wireless networks. Deep knowledge of Windows and Mac OS. Support and manage Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Support IT requirements of stakeholders in the business. Manage Microsoft AD/O365 and all third-party infrastructure partners. Support ongoing management of overall infrastructure. Provide an autonomous service to manage external vendors. Able to function as a single point of contact for the IT Support needs. Responsible for checking the Cyber Security tools for any abnormalities and to resolve and report abnormalities to the Head of Cyber Security and Infrastructure.
Who are we looking for?
Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow. Strong blend of technical depth and business acumen. Excellent knowledge of cloud infrastructure management. Strong knowledge of Windows and Mac Devices. 3+ years working in a support role. Experience in development and delivery of infrastructure across cloud, network delivery, security. Highly interested in innovation and disruptive technology, a self-starter. Exposure to Service-Oriented Architectures in a hybrid On-Premises / Cloud environment is a plus. Exposure to defining infrastructure technology roadmap. Prior experience working in a shared infrastructure organisation. Understanding of IP networks and traffic, firewalls, routing, etc.
What's in it for you?
Competitive pay scales reviewed annually. Discretionary annual company bonus. Private healthcare and life cover. Hybrid working with a focus on connectivity, flexibility, and bigger relationships as part of our workplace experience strategy. Bespoke training programmes and our bespoke ‘Instant Learning’ portal. Reward Gateway (discounts!). Wellbeing Centre. Global Employee Assistance Programme. Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!). Generous referral scheme. Laptop / tech provided. Early finish on a Friday!
At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality, and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status, or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. We use AI to help us assess applications fairly and objectively.
#J-18808-Ljbffr
