Shop Manager

Starting pay rate: £13.50/h YOUR ROLE IN THE TEAM? As the Shop Manager, you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. You will provide full operational support, direction, and guidance to your shop, ensuring that each Paddy Power customer has a memorable experience tailored to their needs. We are always pushing and exploring new ways to drive the business to adapt to Retail's ever-evolving Online presence! We want people who will embrace technology and new betting services, combining their ability to promote our online products and services within our shops while providing an epic customer journey. At Paddy Power, we believe results come from targets and team progression. We seek managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it’s up to you to ensure you give the team the tools to succeed! HOW WE DO IT? We want people who stay customer-focused by building strong relationships and creating a fun environment that keeps punters coming back. This includes educating your team to deliver excellent customer service both face-to-face and over the phone while cross-selling retail and online products and services. Other duties will include: Know the business by engaging with the local community and competitors to gain market insights. Lead from the front by providing clear guidance and feedback to your team. Stay focused on results by setting goals for yourself and your team. Encourage colleagues to share ideas for improvement. Ensure compliance with Social Responsibility commitments and operational procedures. Maintain shop presentation standards. Are you a team player who can provide clear guidance and feedback? Do you love getting your team to work together at a high standard? Because we're all about collaboration! Are you adaptable to different situations? Do you wish to constantly develop? Paddy Power can guide you while enabling you to map your journey with this exciting brand. Your dedication and loyalty matter most! What we offer? Competitive salary with pay increase opportunities. Performance Bonus & Promotional rewards. Annual & Quarterly rewards. Flexible work patterns. Family Leave (Adoptive, Parental Leave & Wedding Leave). Company Sharesave Scheme (discount on Flutter Shares). Life Cover. Company Pension Scheme. Company Sick Pay. Birthday Leave. Employee Assistance Programme (including up to 6 free counselling sessions). Financial Wellbeing platform – NUDGE. Company Social Events. Groupon Discount Scheme. Eyecare vouchers. And the Values that guide us? Customer First, Always | Change The Game | Win Together | Free To Be Me We’re proud of our 4 Values, reflecting what matters most to our people and guiding our decisions at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds to apply. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

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