Role Overview
As the Aftersales Manager, your role will be to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Key Responsibilities
Manage and support the technical service department
Undertake regular reviews of departmental performance
Undertake performance reviews and identify training needs
Implement appropriate training and development plans
Keep up to date with technical information and communicate relevant information to the team
Recruit departmental staff
Contribute to the development of annual budgets
Produce regular reports on departmental performance
Monitor and manage costs in accordance with agreed budgets
Continually work to improve customer care standards
Monitor and manage work in progress
Monitor and control cash, trade, and warranty debtors
Attend meetings and training sessions
What's in it for you?
With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1-4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service, and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme
About You
As an Aftersales Manager, you will ideally have the following skills and attributes:
The ability to lead, manage, and motivate your team to maximize every profit opportunity while delivering exceptional levels of customer service.
A stable and proven track record in managing an Aftersales department and the ability to demonstrate delivering a profitable result.
A full clean driving licence.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.
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As the Aftersales Manager, your role will be to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Key Responsibilities
Manage and support the technical service department
Undertake regular reviews of departmental performance
Undertake performance reviews and identify training needs
Implement appropriate training and development plans
Keep up to date with technical information and communicate relevant information to the team
Recruit departmental staff
Contribute to the development of annual budgets
Produce regular reports on departmental performance
Monitor and manage costs in accordance with agreed budgets
Continually work to improve customer care standards
Monitor and manage work in progress
Monitor and control cash, trade, and warranty debtors
Attend meetings and training sessions
What's in it for you?
With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1-4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service, and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme
About You
As an Aftersales Manager, you will ideally have the following skills and attributes:
The ability to lead, manage, and motivate your team to maximize every profit opportunity while delivering exceptional levels of customer service.
A stable and proven track record in managing an Aftersales department and the ability to demonstrate delivering a profitable result.
A full clean driving licence.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.
#J-18808-Ljbffr
