Senior User Researcher

Role: Senior User Researcher Salary: £45,974 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through some incredible projects whilst prioritising forward thinking and excellent digital practices. We are now looking to help them find a talented Senior User Researcher to get involved in some awesome projects whilst working across an enthusiastic and multi-disciplinary team. What the Senior User Researcher will be doing Designing a new visitor levy service User research on new and existing services Managing feedback, user research and surveys across services Co-ordinating behaviour change projects Supporting projects to change service delivery Co-design of services, including journey mapping and wireframing What the successful Senior User Researcher will bring to the team Lead on planning user research for one of the visitor levy services, carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions Analyse data to create actionable insights and support design and delivery of a project to meet user needs Communicate research findings to help the team and the wider organisation develop a deep understanding of our users and their needs Be a leader in the multi-disciplined team working with colleagues ensuring the users voice is represented in the service design process Research and understand a new set of users and applying this knowledge to refine our learning and service design Here's What You'll Get in Return Salary of up to £51,839 31 days annual leave (+ public holidays) 27% pension Hybrid working options. Think this one's for you If you think this Senior User Researcher opportunity is for you then please apply online.

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