Social Security Scotland's Live Service team is responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all continuous improvement activity.
User researchers undertake research that supports teams to design policy and services, so that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities. You will contribute to the design of inclusive and accessible services.
A Senior User Researcher is an experienced researcher who can lead research activity on complex services. A senior user researcher can influence and mentor others.
At this role level, you will: have responsibility for planning and carrying out user research activities across complex services help set direction and embed good practice within teams be responsible for creating user research documentation, for example ethics documentation align user research activities with wider plans to inform a service proposition identify and share research insights across teams to avoid duplication of research effort supervise and develop other user researchers to assure and improve research practice engage with and contribute to the Scottish Government user research community of practice
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User researchers undertake research that supports teams to design policy and services, so that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities. You will contribute to the design of inclusive and accessible services.
A Senior User Researcher is an experienced researcher who can lead research activity on complex services. A senior user researcher can influence and mentor others.
At this role level, you will: have responsibility for planning and carrying out user research activities across complex services help set direction and embed good practice within teams be responsible for creating user research documentation, for example ethics documentation align user research activities with wider plans to inform a service proposition identify and share research insights across teams to avoid duplication of research effort supervise and develop other user researchers to assure and improve research practice engage with and contribute to the Scottish Government user research community of practice
#J-18808-Ljbffr
