Senior Customer Insight Analyst

As a Senior Customer Insight Analyst, you’ll be working across multiple teams including CRM, Performance Marketing, ATL, Partnerships, Media and Brand. The customer is at the heart of everything these teams do and we want to produce actionable insights to drive data-led decision making about marketing investment and customer experience. This role reports to the Head of Customer Insight and Analytics and success will be measured by the ability to surface insights that result in better decision making across the team. About Secret Escapes Secret Escapes is one of the world’s leading members-only, online travel deals companies, offering inspiring travel experiences and hand-picked offers to over 60 million members worldwide. Operating in 10 countries across Europe, Secret Escapes continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices. We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!). As well as our hybrid working where colleagues come into the office 1 day a week, we also have a work from anywhere policy where our colleagues can work from anywhere for up to 30 days a year! The role & things you’ll be working on: In this role you will bring data even closer to the heart of everything we do in the Marketing team and Customer Org at Secret Escapes. This is an opportunity to take our understanding of our customers to the next level and feed actionable insights back to our Marketing teams and the wider business. Day to day, you will be… Understanding the customer journey from the first time they become aware of the brand to their tenth booking. Digging into our audience and segmenting them against multiple attributes to customise and improve their experience. Helping to develop attribution and marketing measurement models across our various marketing touch points. Supporting Marketing teams with reporting in their vertical and understanding how this translates in aggregate into trading results. Building and developing dashboards to track key KPIs (mostly in Tableau). Presenting findings and recommendations to the teams you’ll be working with. The Team The team are an inclusive, mindful and hard-working group and we care deeply about our customers, but also about each other. We’re a creative bunch with an abundance of good ideas and as such, prioritise ruthlessly, so we’re always working on the most important thing. We work hard and we have fun in equal measure. We all love what we do (which is why some of us have been doing it so long!). We’re based across the UK and Germany and enjoy flexible working. We make the most of our office days (minimum once per week) to spend time together and collaborate face to face. You will have: Experience of owning analysis projects end-to-end - from data extraction to visualisation to presenting findings. Experience translating insights into actionable recommendations. Advanced Microsoft Excel skills. Advanced SQL skills. Experience using Tableau or similar dashboarding tools. Extensive experience of working with large data sets. And you are… Commercially minded. Comfortable with ambiguity. Highly organised. Someone who thrives through variety. Insatiably curious. We are an equal opportunity employer Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

#J-18808-Ljbffr