At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive – and our members love us for it. We work hard, but have fun doing it, and our passion is always rewarded.
To be the best, you have to surround yourself with the best people – which is where you come in.
Job Title : Community Associate
Reporting to : Community Manager
Purpose : To assist the Community Manager in delivering operational excellence within the centre, and provide impeccable service to members.
Starting Salary : £24,000 – £26,000 per annum (dependent on experience)
Working Hours : Full time, 08:30-17:30, Monday-Friday, 40 hours a week
Location : Centre-based, Leeds City Centre
Your key responsibilities will include (but not be limited to):
Operations
Assist the team to deliver operational excellence within the centre. Assist with ‘opening’ and ‘closing’ the centre on a daily basis. Ensure members and visitors receive a ‘Wizu welcome’. Replenish communal kitchen facilities and stock throughout the centre. Deal with enquiries via phone and email effectively and efficiently. Manage keys and fobs including set up, replacements and charges. Assist with the day-to-day operations of the centre, including reception and diary management duties. Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance. Assist with monthly excellence audits and any follow up queries or tasks. Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current. Members
Ensure membership records are accurate and current. Act as first point of contact for any member queries or issues. Strive to provide consistent excellent service to all members and record feedback. Update and promote the Wizu member portal. Assist with planning member events to help build the Wizu community and connect members. Ensure all meeting room bookings and events are of the highest standard. Complete the onboarding of all new co-working members. Ensure the co-working product is fit for purpose. Assist with office move ins and departures as required. Team
Oversee daily activities of the Member Host and assist in their development and upskilling. Assist with training and onboarding new team members where necessary. Be responsible for and ensure you are in a position to fulfil the Community Manager’s roles and responsibilities in the event of their absence. Your Building
Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits. Prepare the third-party contractor work lists. Liaise and meet with contractors and suppliers onsite as required. Record, respond to and escalate building requests submitted through the portal and directly, as required. Ensure an understanding of building specifics, including layout and compliance information. Submit and oversee relevant facilities requests to the Site Services team. Keep all systems up to date with relevant information where business processes require. Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment. Sales and Finance
Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible. Assist with conducting sales tours and co-working taster days when the Community Manager is not available. Provide prompt feedback to the sales team directly and via the CRM after all sales tours. Be responsible for the administrative elements of virtual office sign-ups for your centre. Ensure all ad hoc services and charges are billed correctly. Ensure member move in and move out processes are followed. Adhere to the debt process. Ensure systems are adequately and efficiently kept up to date. Candidate Profile Element
Essential Skills & Behaviours Self-starter Enthusiastic Resilient and embraces change Presentable and professional with good attention to detail Excellent communicator (written & verbal) Problem solver Performance-Focused Has the ability to continually review and prioritise workload Positive ‘can do’ attitude and a promoter of the Wizu brand and values Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
#J-18808-Ljbffr
Assist the team to deliver operational excellence within the centre. Assist with ‘opening’ and ‘closing’ the centre on a daily basis. Ensure members and visitors receive a ‘Wizu welcome’. Replenish communal kitchen facilities and stock throughout the centre. Deal with enquiries via phone and email effectively and efficiently. Manage keys and fobs including set up, replacements and charges. Assist with the day-to-day operations of the centre, including reception and diary management duties. Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance. Assist with monthly excellence audits and any follow up queries or tasks. Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current. Members
Ensure membership records are accurate and current. Act as first point of contact for any member queries or issues. Strive to provide consistent excellent service to all members and record feedback. Update and promote the Wizu member portal. Assist with planning member events to help build the Wizu community and connect members. Ensure all meeting room bookings and events are of the highest standard. Complete the onboarding of all new co-working members. Ensure the co-working product is fit for purpose. Assist with office move ins and departures as required. Team
Oversee daily activities of the Member Host and assist in their development and upskilling. Assist with training and onboarding new team members where necessary. Be responsible for and ensure you are in a position to fulfil the Community Manager’s roles and responsibilities in the event of their absence. Your Building
Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits. Prepare the third-party contractor work lists. Liaise and meet with contractors and suppliers onsite as required. Record, respond to and escalate building requests submitted through the portal and directly, as required. Ensure an understanding of building specifics, including layout and compliance information. Submit and oversee relevant facilities requests to the Site Services team. Keep all systems up to date with relevant information where business processes require. Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment. Sales and Finance
Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible. Assist with conducting sales tours and co-working taster days when the Community Manager is not available. Provide prompt feedback to the sales team directly and via the CRM after all sales tours. Be responsible for the administrative elements of virtual office sign-ups for your centre. Ensure all ad hoc services and charges are billed correctly. Ensure member move in and move out processes are followed. Adhere to the debt process. Ensure systems are adequately and efficiently kept up to date. Candidate Profile Element
Essential Skills & Behaviours Self-starter Enthusiastic Resilient and embraces change Presentable and professional with good attention to detail Excellent communicator (written & verbal) Problem solver Performance-Focused Has the ability to continually review and prioritise workload Positive ‘can do’ attitude and a promoter of the Wizu brand and values Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
#J-18808-Ljbffr
