Hamilton Specialist Referrals, High Wycombe, South East
We are thrilled to invite applications from experienced candidates seeking to join us as a Relationship Manager within our cutting-edge multi-discipline referral hospital. A hospital designed for excellence!
Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, situated just outside of High Wycombe (J4, M40), Buckinghamshire. The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases. Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care. Your New Role
In this exciting and varied role, you will be responsible for providing and promoting excellent client care throughout the hospital, acting as the Services Ambassador. You will support and line-manage the client care and administration teams, ensuring they consistently deliver exceptional service. This includes handling customer and partner practice complaints to a satisfactory resolution, in line with IVC Evidensia's ethos of caring for pets and their owners when they need it most. Additionally, you will oversee duties such as absence reviews, return-to-work processes, appraisals, investigations, and holiday management. Collaborating closely with the clinical staff, hospital management, and client care teams, you will manage and respond to client and practice complaints in a timely manner, ensuring that service remains at the forefront of everyone's minds. This role also requires traveling to other practices to promote our services and hospital, helping to build our client base and strengthen relationships with external stakeholders. Additionally, you will participate in business manager and regional meetings, representing the practice. What Will You Bring to Our Team
We are looking for someone with previous experience in a customer service environment and line management, clinical experience is also preferred. You should be capable of quickly developing strong working relationships with a diverse range of internal and external stakeholders. A commitment to professional and ethical standards and alignment with company values are also key requirements for this role. As this role requires travel, a full driving licence is required. Working Pattern
This is a full-time role, working 40 hours per week over 5 days, typically working office hours, 9am-5pm. There will be no on call. We care, we dare, we share...
At IVC Evidensia we are passionate about our Values, our teams live and breathe them every day. We are keen to continue growing this culture within our hospital. The successful candidate in this role, along with their hospital leadership team will embody these values to create a positive working environment where we put our people at the heart of what we do. We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work-life balance
6.6 weeks including bank holidays Private Medical Insurance. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay. Cycle to Work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Development
Learning and development opportunities via the IVC Evidensia Academy. Access to Vetlexicon - our online encyclopaedia provider, Infection, Prevention and Control Programme. Quality Improvement Programme. Additional
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Pension - 5% Employee/3% Employer. Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Hamilton Specialist Referrals
Cressex Business Park, Halifax Road, High Wycombe, HP12 3SD, United Kingdom Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before applying for this role.
#J-18808-Ljbffr
We are thrilled to invite applications from experienced candidates seeking to join us as a Relationship Manager within our cutting-edge multi-discipline referral hospital. A hospital designed for excellence!
Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, situated just outside of High Wycombe (J4, M40), Buckinghamshire. The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases. Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care. Your New Role
In this exciting and varied role, you will be responsible for providing and promoting excellent client care throughout the hospital, acting as the Services Ambassador. You will support and line-manage the client care and administration teams, ensuring they consistently deliver exceptional service. This includes handling customer and partner practice complaints to a satisfactory resolution, in line with IVC Evidensia's ethos of caring for pets and their owners when they need it most. Additionally, you will oversee duties such as absence reviews, return-to-work processes, appraisals, investigations, and holiday management. Collaborating closely with the clinical staff, hospital management, and client care teams, you will manage and respond to client and practice complaints in a timely manner, ensuring that service remains at the forefront of everyone's minds. This role also requires traveling to other practices to promote our services and hospital, helping to build our client base and strengthen relationships with external stakeholders. Additionally, you will participate in business manager and regional meetings, representing the practice. What Will You Bring to Our Team
We are looking for someone with previous experience in a customer service environment and line management, clinical experience is also preferred. You should be capable of quickly developing strong working relationships with a diverse range of internal and external stakeholders. A commitment to professional and ethical standards and alignment with company values are also key requirements for this role. As this role requires travel, a full driving licence is required. Working Pattern
This is a full-time role, working 40 hours per week over 5 days, typically working office hours, 9am-5pm. There will be no on call. We care, we dare, we share...
At IVC Evidensia we are passionate about our Values, our teams live and breathe them every day. We are keen to continue growing this culture within our hospital. The successful candidate in this role, along with their hospital leadership team will embody these values to create a positive working environment where we put our people at the heart of what we do. We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work-life balance
6.6 weeks including bank holidays Private Medical Insurance. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay. Cycle to Work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Development
Learning and development opportunities via the IVC Evidensia Academy. Access to Vetlexicon - our online encyclopaedia provider, Infection, Prevention and Control Programme. Quality Improvement Programme. Additional
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Pension - 5% Employee/3% Employer. Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Hamilton Specialist Referrals
Cressex Business Park, Halifax Road, High Wycombe, HP12 3SD, United Kingdom Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before applying for this role.
#J-18808-Ljbffr
