Event Registration Manager

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager. The Event Technology Manager will be responsible for the high quality operations of technology, event websites/apps, data management and other analytics. Your Contributions Implementation and project management of event registration websites, app builds and all technological aspects of our events Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well Innovating new technology and how integration will flow between systems Database Management: ensuring consistency of information and generating lists upon request Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc Assist in the development and management of online registration Manage relationships with technology suppliers including the negotiation of contracts Effectively communicate with internal and external clients over the phone, in person and via email Work with event Project Managers/Coordinators on overall program logistics, production, and implementation Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request Coordinate planning and utilisation of the mobile app. May assist with build depending on platform Be a lead contact for attendee management and technology vendors including pre-event and during execution Responsible for all registration collateral and equipment management Create and distribute post event client surveys Registration desk flow design and set up Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc Provide insight in to user experience of all pre-event and onsite registration for both virtual and in-person events Provide training support to team members on current technology and processes Ability to travel domestically and internationally in support of client events Support other members of the department as needed on ad-hoc projects Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork) What We Are Looking For Extensive Comprehensive experience required, including meeting planning and coordination including event and registration technology Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent Highly motivated, able to work independently Exhibit strong work ethic, patience, and a winning attitude Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely Ability to manage multiple projects simultaneously Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint Strong oral and written communication skills Customer focus and approachable demeanour Independent and critical thinker with keen sense of judgement Quick and strategic problem solver As part of the interview process you will be expected to complete a skills assessment test. FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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