Dayworks Service Engineer

Fire Day Works Engineer - Service Johnson Controls – A global market-leading engineering & integrated solutions company. They are the leader in the fire & security sector with their cutting-edge technology. As a business, Johnson Controls owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec, and more. This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions, protecting people and the environment, giving back to the communities we live in, and solving today’s challenges while constantly asking “what’s next?” We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this, we need people who think the same; people with the desire to play their part in making the world a safer place. What you will do This is an autonomous role within the Fire Service team for an experienced and commercially driven fire systems engineer to deliver additional chargeable revenues from our existing customer base. You will identify deficiencies to the BS/FIA standards and/or upgrade opportunities, provide quotes, and deliver the solution into the customer sites. You will also carry out take-overs in the region utilizing your skills to ensure the sites & systems can be onboarded in a compliant state. Opportunities will be passed to you from within the existing fire team too. This is not a sales role; it is a service engineer role focused on building relationships and delivering additional service revenue across the region. This is a fantastic opportunity for a time-served Service Engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand with incomparable career opportunities. How you will do it Provide excellent customer service to exceed the expectations and requirements of both internal and external customers. Establish and maintain effective relationships with customers. Service the appropriate systems, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials. Ensure your time is managed efficiently and jobs are prioritized correctly. Correctly complete engineer work reports, handover certificates/BSIA certificates, or checklists as appropriate. Identify deficiencies and recommend solutions to end users with proactive service recommendations. What we look for Essential: Experience within the fire & security industry Driving license Ability to lift and climb ladders Previous experience working in a customer-facing environment

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