Account Manager - German speaking role
As Account/Project Manager, you will be responsible for the administration and management of accounts, projects and complete brands that fall under your remit. You will be commercially astute and able to hit deadlines whilst managing a high number of projects making sure they are accurate, to the highest quality and to timescale. By liaising between the client and the company’s internal design, artwork, and production teams you will ensure projects are delivered smoothly and will assist the Account Director in building, developing, and maintaining important client relationships. You will be used to working with global retail clients and you will be able to understand and navigate the artwork process in detail.
Overall Responsibility:
Responsible for the administration and running of accounts, projects, and complete brands, within your remit, assisting the Account Director where required. Being a confident user of the Company’s project management systems effectively and efficiently to guide and manage the projects. Responsible for ensuring all projects are completed to the highest standard, to deadline and to complete client satisfaction. Managing conflicting deadlines to ensure changing priorities are recognised and planned for accordingly. Ensuring that your projects comply with all current client design and artwork guidelines. To own and independently manage a large number of projects and/or complete brands (very high-level of SKU’s) from taking the initial brief from the client to obtaining approval to release the project to the client, working closely with the internal Design, Retouching, Artwork and Quality Control teams to facilitate the production of packaging for our clients. Have detailed knowledge of all your brands and your brand guidelines and ensure consistency of design and production across all product packaging and outer cases within the brands. Analyse, understand, question and challenge client briefs where necessary. Be able to confidently advise clients on timelines for the design and artwork process, the requirements for branded and own-label packaging and the details of specific client (brand) guidelines. Have complete and detailed knowledge of our clients’ corporate, barcode, nutritional declaration, and sustainability guidelines. Effectively manage the timing and execution of the internal design and artwork process. Have a good understanding of cutter guides for packaging and of print processes. Identify potential difficulties in the print process for each project early and discuss them with the artwork/production department and the printers. Organise photoshoots, get quotations, book photographers and home economists, organise/source product samples, write photo briefings etc. Proofread your designs and artworks. Keep full track of all your live projects and be able to give a full account of the status of each project at any given time. Communicate with clients professionally where required, building client relationships to inspire trust and confidence in the Company. Manage client expectations and make sure that all deadlines are met. A high level of emotional intelligence is required, along with cultural empathy that will ensure you relate and are credible to clients internationally. Promote effective communication through strong and lasting relationships internally, facilitating a meaningful interaction at peer level and between departments that ensures the efficient and smooth running of the business. Provide advice and guidance on interpreting and communicating client briefs to team members and often your peers. Ensure the accuracy and precision of all work by continuously checking all details against the client brief, brand guidelines and/or style guides. Liaise with the Studio Manager, Design and Artwork departments, giving adequate notice for jobs to be scheduled for production. Advise and assist other members of the Client Services department as required. Provide guidance and support to more junior members of the team. Fully accountable for the quality and accuracy of all work that is released to our clients, that falls under your remit. Identify opportunities for cost savings and process improvements. Ensure KPIs are met. Responsible and fully accountable for the complete budget of all projects. Ensure all projects are invoiced promptly and within company timelines. Job Skills and Qualifications: Account/project management experience is essential; experience of running accounts and projects with precision in a fast-paced environment FMCG packaging/working within a print, artwork and design environment is essential Some marketing or branding experience would be highly beneficial To be commercially astute and ability to understand budget requirements Line Management experience is desired Experience of dealing with clients with high expectations within a pressured environment delivering to tight deadlines is essential Demonstration of ability to build strong working relationships Ability to manage the commerciality of projects to make sure they are profitable and delivered to time scale You will be flexible and able to co-ordinate multiple projects in a fast-paced environment, be self-motivated, efficient and highly organised You will be able to use technological project management systems effectively; ESKO experience is advantageous. Attributes: Conscientious, reliable, good attendance and timekeeping standards Excellent attention to detail and works with precision Effective project manager, able to manage workload Honest, trustworthy, and able to work unsupervised Demonstrates initiative, is creative and contributes ideas Pragmatic approach to problem solving without cutting corners Friendly, approachable, respectful and a positive team player Flexible, adaptable, calm whilst working under pressure Professional with excellent communication skills Proactive, takes ownership of daily tasks with a can-do attitude Must be able to work flexibly to meet the needs of the business
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As Account/Project Manager, you will be responsible for the administration and management of accounts, projects and complete brands that fall under your remit. You will be commercially astute and able to hit deadlines whilst managing a high number of projects making sure they are accurate, to the highest quality and to timescale. By liaising between the client and the company’s internal design, artwork, and production teams you will ensure projects are delivered smoothly and will assist the Account Director in building, developing, and maintaining important client relationships. You will be used to working with global retail clients and you will be able to understand and navigate the artwork process in detail.
Overall Responsibility:
Responsible for the administration and running of accounts, projects, and complete brands, within your remit, assisting the Account Director where required. Being a confident user of the Company’s project management systems effectively and efficiently to guide and manage the projects. Responsible for ensuring all projects are completed to the highest standard, to deadline and to complete client satisfaction. Managing conflicting deadlines to ensure changing priorities are recognised and planned for accordingly. Ensuring that your projects comply with all current client design and artwork guidelines. To own and independently manage a large number of projects and/or complete brands (very high-level of SKU’s) from taking the initial brief from the client to obtaining approval to release the project to the client, working closely with the internal Design, Retouching, Artwork and Quality Control teams to facilitate the production of packaging for our clients. Have detailed knowledge of all your brands and your brand guidelines and ensure consistency of design and production across all product packaging and outer cases within the brands. Analyse, understand, question and challenge client briefs where necessary. Be able to confidently advise clients on timelines for the design and artwork process, the requirements for branded and own-label packaging and the details of specific client (brand) guidelines. Have complete and detailed knowledge of our clients’ corporate, barcode, nutritional declaration, and sustainability guidelines. Effectively manage the timing and execution of the internal design and artwork process. Have a good understanding of cutter guides for packaging and of print processes. Identify potential difficulties in the print process for each project early and discuss them with the artwork/production department and the printers. Organise photoshoots, get quotations, book photographers and home economists, organise/source product samples, write photo briefings etc. Proofread your designs and artworks. Keep full track of all your live projects and be able to give a full account of the status of each project at any given time. Communicate with clients professionally where required, building client relationships to inspire trust and confidence in the Company. Manage client expectations and make sure that all deadlines are met. A high level of emotional intelligence is required, along with cultural empathy that will ensure you relate and are credible to clients internationally. Promote effective communication through strong and lasting relationships internally, facilitating a meaningful interaction at peer level and between departments that ensures the efficient and smooth running of the business. Provide advice and guidance on interpreting and communicating client briefs to team members and often your peers. Ensure the accuracy and precision of all work by continuously checking all details against the client brief, brand guidelines and/or style guides. Liaise with the Studio Manager, Design and Artwork departments, giving adequate notice for jobs to be scheduled for production. Advise and assist other members of the Client Services department as required. Provide guidance and support to more junior members of the team. Fully accountable for the quality and accuracy of all work that is released to our clients, that falls under your remit. Identify opportunities for cost savings and process improvements. Ensure KPIs are met. Responsible and fully accountable for the complete budget of all projects. Ensure all projects are invoiced promptly and within company timelines. Job Skills and Qualifications: Account/project management experience is essential; experience of running accounts and projects with precision in a fast-paced environment FMCG packaging/working within a print, artwork and design environment is essential Some marketing or branding experience would be highly beneficial To be commercially astute and ability to understand budget requirements Line Management experience is desired Experience of dealing with clients with high expectations within a pressured environment delivering to tight deadlines is essential Demonstration of ability to build strong working relationships Ability to manage the commerciality of projects to make sure they are profitable and delivered to time scale You will be flexible and able to co-ordinate multiple projects in a fast-paced environment, be self-motivated, efficient and highly organised You will be able to use technological project management systems effectively; ESKO experience is advantageous. Attributes: Conscientious, reliable, good attendance and timekeeping standards Excellent attention to detail and works with precision Effective project manager, able to manage workload Honest, trustworthy, and able to work unsupervised Demonstrates initiative, is creative and contributes ideas Pragmatic approach to problem solving without cutting corners Friendly, approachable, respectful and a positive team player Flexible, adaptable, calm whilst working under pressure Professional with excellent communication skills Proactive, takes ownership of daily tasks with a can-do attitude Must be able to work flexibly to meet the needs of the business
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