Job vacancy - Technical Support Engineer
Due to continued growth, our client is looking to employ a personable and motivated
Technical Support Engineer
to take control of the service function and manage the external service providers. Responsibilities: Support Sales team, external engineers, and customers with product information and technical support. Attend customer sites to repair products in the field. Train external service engineers as required. Retro-fit equipment to fulfill customer orders. Source, catalogue, and update technical information in the central system for easy accessibility. Ensure correct documentation is submitted to the warehouse for any parts used during work. Qualifications: Excellent telephone manner and ability to build rapport with a wide range of customers. Able to work calmly under pressure and deal empathetically with frustrated customers. Competent IT skills, able to use Word, Excel, and other software as required; typing at reasonable speed while speaking to customers is essential. Knowledge of CAD systems and HTML is advantageous. Ability to understand and retain product information. If you feel that you have the skills and experience required for this role, please submit your CV, including an outline of your experience as a
Technical Support Engineer . Including a covering letter outlining your experience will enhance your chances of selection.
#J-18808-Ljbffr
Due to continued growth, our client is looking to employ a personable and motivated
Technical Support Engineer
to take control of the service function and manage the external service providers. Responsibilities: Support Sales team, external engineers, and customers with product information and technical support. Attend customer sites to repair products in the field. Train external service engineers as required. Retro-fit equipment to fulfill customer orders. Source, catalogue, and update technical information in the central system for easy accessibility. Ensure correct documentation is submitted to the warehouse for any parts used during work. Qualifications: Excellent telephone manner and ability to build rapport with a wide range of customers. Able to work calmly under pressure and deal empathetically with frustrated customers. Competent IT skills, able to use Word, Excel, and other software as required; typing at reasonable speed while speaking to customers is essential. Knowledge of CAD systems and HTML is advantageous. Ability to understand and retain product information. If you feel that you have the skills and experience required for this role, please submit your CV, including an outline of your experience as a
Technical Support Engineer . Including a covering letter outlining your experience will enhance your chances of selection.
#J-18808-Ljbffr
