At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge, we run the ‘Offer an interview’ scheme at XPS. If you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview. Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form, tick the box for 'do you wish to be considered under the Guaranteed Interview Scheme?' If you are successful in your application, you undertake pre-employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email recruitment@xpsgroup.com
Senior Pensions Administrator
Location:
Middlesbrough Contractual Hours:
36.25 Basis:
Full time Job Category/Type:
XPS Administration Date Posted:
16/10/2024 Job Reference:
REQ002601 Job Description
XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. We are now looking for an experienced Senior Pensions Administrator to join our vibrant Middlesbrough office with hybrid working. This role would suit someone in a similar position who has gained knowledge and experience of defined benefit pensions schemes, client work, and performing complex calculations. The Role
As a Senior Pensions Administrator with XPS, you will: Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company. Maintain a client-focused approach, developing trusting and credible partnerships with clients both face to face and via the telephone. Oversee the management of monthly and annual processes on the team, ensuring processes are fully monitored and completed in line with customer and legislative requirements. Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met. Ensure standard documentation is scheme-specific and incorporate them into existing procedures. Participate in client meetings where appropriate. Handle complex pensions queries. Sign out non-standard letters in response to client and member queries. Update relevant pension administration databases and systems. Perform manual benefits calculations. Identify training needs across the team and assist with developing and mentoring team members. Support, motivate, and coach colleagues for the benefit of the team and wider Company. Manage ad hoc projects and exercises. Act as a key member of the pensions administration team, providing support to the assigned team leader. Monitor, delegate, and coordinate workflow, reporting regularly to the team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of the time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. Your Profile
Essential Criteria: Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in, and transfers out. Public Sector pension schemes would be highly desirable. Experience of current pensions legislation and framework. Ability to perform complex calculations and check the work of junior colleagues. IT proficient, particularly in Microsoft Word, Excel & Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic approach to work, particularly taking responsibility for personal and technical continuous professional development. Eager to take on responsibility and adopt a flexible approach when work pressures are high. Able to see projects/tasks through to completion within given timescales. Excellent interpersonal and organisational skills. What We Offer:
Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work Life Assurance cover, four times basic salary XPS Rewards Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued.
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Location:
Middlesbrough Contractual Hours:
36.25 Basis:
Full time Job Category/Type:
XPS Administration Date Posted:
16/10/2024 Job Reference:
REQ002601 Job Description
XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. We are now looking for an experienced Senior Pensions Administrator to join our vibrant Middlesbrough office with hybrid working. This role would suit someone in a similar position who has gained knowledge and experience of defined benefit pensions schemes, client work, and performing complex calculations. The Role
As a Senior Pensions Administrator with XPS, you will: Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company. Maintain a client-focused approach, developing trusting and credible partnerships with clients both face to face and via the telephone. Oversee the management of monthly and annual processes on the team, ensuring processes are fully monitored and completed in line with customer and legislative requirements. Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met. Ensure standard documentation is scheme-specific and incorporate them into existing procedures. Participate in client meetings where appropriate. Handle complex pensions queries. Sign out non-standard letters in response to client and member queries. Update relevant pension administration databases and systems. Perform manual benefits calculations. Identify training needs across the team and assist with developing and mentoring team members. Support, motivate, and coach colleagues for the benefit of the team and wider Company. Manage ad hoc projects and exercises. Act as a key member of the pensions administration team, providing support to the assigned team leader. Monitor, delegate, and coordinate workflow, reporting regularly to the team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of the time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. Your Profile
Essential Criteria: Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in, and transfers out. Public Sector pension schemes would be highly desirable. Experience of current pensions legislation and framework. Ability to perform complex calculations and check the work of junior colleagues. IT proficient, particularly in Microsoft Word, Excel & Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic approach to work, particularly taking responsibility for personal and technical continuous professional development. Eager to take on responsibility and adopt a flexible approach when work pressures are high. Able to see projects/tasks through to completion within given timescales. Excellent interpersonal and organisational skills. What We Offer:
Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work Life Assurance cover, four times basic salary XPS Rewards Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What Next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued.
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