Role: Techbar Support Engineer
Location: Leiston, UK
Onsite
Inside IR35
Job Description The Techbar IT Engineer plays a crucial role in ensuring the smooth operation of the organization's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs.
Key Responsibilities:
Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers and VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Windows 10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project requirement. Unpacking and repackaging of laptop/desktop deliveries and putting shipping labels for delivery at users' desks/home/another office as part of device handover/collection. Helping create any technical project documentation, reporting, and manuals. Building and deploying workstations (laptops/desktops) with the standard approved image. Providing Tech-Bar support for user queries/technical resolution. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate Requirements: Candidate should have a UK Full Driving License as the associate is required to travel within multiple customer sites in/near Leiston location to support users as per requirement (approx. within a 25-mile range) and should have a car. Major travel will be within the site only to travel from one building to another.
Key Skills/Knowledge/Experience:
Experience troubleshooting issues on Windows 10 Operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in new Microsoft Team creation in Teams admin portal. L1 Support knowledge of Applications & SharePoint. L1 support for troubleshooting Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn. Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for any tickets raised by users. Understanding of virtualization and environments; ability to understand Intune administration. Knowledge on supporting conference room devices. Knowledge on managing cloud printing. Managing asset inventory. Desktop support experience in Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (candidate should be ready to work from the office location at Leiston every day). Candidate should be SC Cleared (Mandatory). Should be ready to work out of hours (based on on-call requirement).
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Job Description The Techbar IT Engineer plays a crucial role in ensuring the smooth operation of the organization's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs.
Key Responsibilities:
Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers and VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Windows 10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project requirement. Unpacking and repackaging of laptop/desktop deliveries and putting shipping labels for delivery at users' desks/home/another office as part of device handover/collection. Helping create any technical project documentation, reporting, and manuals. Building and deploying workstations (laptops/desktops) with the standard approved image. Providing Tech-Bar support for user queries/technical resolution. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate Requirements: Candidate should have a UK Full Driving License as the associate is required to travel within multiple customer sites in/near Leiston location to support users as per requirement (approx. within a 25-mile range) and should have a car. Major travel will be within the site only to travel from one building to another.
Key Skills/Knowledge/Experience:
Experience troubleshooting issues on Windows 10 Operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in new Microsoft Team creation in Teams admin portal. L1 Support knowledge of Applications & SharePoint. L1 support for troubleshooting Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn. Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for any tickets raised by users. Understanding of virtualization and environments; ability to understand Intune administration. Knowledge on supporting conference room devices. Knowledge on managing cloud printing. Managing asset inventory. Desktop support experience in Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (candidate should be ready to work from the office location at Leiston every day). Candidate should be SC Cleared (Mandatory). Should be ready to work out of hours (based on on-call requirement).
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