Flexible Workspace Manager
Hammersmith
£36,000 - £38,000 + Benefits
Managing:
2x Operations Assistants Preferred Experience:
operations management in hospitality or retail.
BENEFITS INCLUDE:
32 days of holidays (inclusive of Bank Holidays) +1 day extra every year
10 days off during Christmas + New Years
1 charity day per quarter
Enhanced leave
Personal development & training opportunities
Monthly wellness packages
Quarterly socials
Personal development coaching sessions
We are recruiting for a Flexible Workspace Manager to join an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider.
Due to an internal promotion, continued growth and location expansion, they are now looking for an experienced operations manager for their Hammersmith building.
ROLE SUMMARY:
Managing the operations of a 16,000 sqft workspace location across 2 floors which is 100% occupied.
Managing a team of 2 Operations Assistants
Managing a P&L against assigned budgets
Conducting resident renewals negotiations with (clients) small businesses and large enterprises alike.
REQUIRED SKILLS & EXPERIENCE
Experience with commercial responsibilities, managing a P&L (profit & loss) versus assigned budgets
An understanding of placemaking business operations management (in any industry), and ideally experience operating a business unit or department.
Negotiations experience; successful track record of closing clients in negotiations as you will be dealing with resident renewals negotiations with SMEs and large enterprises.
A demonstrated customer service experience – a proven ability to add value to your customers.
An entrepreneurial spirit, excited to run your own business.
Previous experience managing a small team.
A track record of successful project management experience.
THE COMPANY
This company has multiple workspace locations across prime London, NW England, and Berkshire with thousands of resident members as clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.
Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks!
By joining their team, you'll be part of a community that's actively working to make a positive impact.
You'll have opportunities to upskill in sustainability, contributing to meaningful projects, and annual goals; supporting charitable causes to build a sustainable future.
THE ROLE
As a Flexible Workspace Manager of one of their prime West London locations, you will be entrusted with running it as if it were your own business, taking an entrepreneurial approach to sales and keeping the business profitable; delivering against KPIs whilst ensuring members are happy and the workspace delivers excellent operational standards.
They are looking for a passionate person who relishes being proactive: operating the space efficiently, building & maintaining an incredible community of members, and leading the way in retaining them.
Supported by an Assistant Manager, the Flexible Workspace Manager will oversee workspace and events space tours, and negotiate successful tours to closing.
RESPONSIBILITIES
Workspace Operations
Onboard new members effectively, getting them off to a great start.
Manage the overheads in your space to achieve your budgets.
Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.
Work directly with management on any issues to ensure the highest level of member experience and satisfaction.
Update and complete membership records as appropriate to ensure information is accurate and current.
Community Engagement:
Build meaningful connections for members through events, personal introductions, and networking.
Check-in regularly with members to understand their pain points, what’s working, and how the company can continue to improve.
Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!
Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.
Update and complete membership records as appropriate to ensure information is accurate and current.
Sustainability
Upskill in sustainability through training and development
Contribute to annual and quarterly goals
Volunteer for a charity of your choice
Participate in fundraising and awareness events
Sales & Revenue
Be responsible for driving income in your space to achieve your budgets.
You’ll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.
Conducting great workspace tours and effectively selling the space when needed
Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
Manage contracts and invoices relating to new and existing members.
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2x Operations Assistants Preferred Experience:
operations management in hospitality or retail.
BENEFITS INCLUDE:
32 days of holidays (inclusive of Bank Holidays) +1 day extra every year
10 days off during Christmas + New Years
1 charity day per quarter
Enhanced leave
Personal development & training opportunities
Monthly wellness packages
Quarterly socials
Personal development coaching sessions
We are recruiting for a Flexible Workspace Manager to join an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider.
Due to an internal promotion, continued growth and location expansion, they are now looking for an experienced operations manager for their Hammersmith building.
ROLE SUMMARY:
Managing the operations of a 16,000 sqft workspace location across 2 floors which is 100% occupied.
Managing a team of 2 Operations Assistants
Managing a P&L against assigned budgets
Conducting resident renewals negotiations with (clients) small businesses and large enterprises alike.
REQUIRED SKILLS & EXPERIENCE
Experience with commercial responsibilities, managing a P&L (profit & loss) versus assigned budgets
An understanding of placemaking business operations management (in any industry), and ideally experience operating a business unit or department.
Negotiations experience; successful track record of closing clients in negotiations as you will be dealing with resident renewals negotiations with SMEs and large enterprises.
A demonstrated customer service experience – a proven ability to add value to your customers.
An entrepreneurial spirit, excited to run your own business.
Previous experience managing a small team.
A track record of successful project management experience.
THE COMPANY
This company has multiple workspace locations across prime London, NW England, and Berkshire with thousands of resident members as clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.
Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks!
By joining their team, you'll be part of a community that's actively working to make a positive impact.
You'll have opportunities to upskill in sustainability, contributing to meaningful projects, and annual goals; supporting charitable causes to build a sustainable future.
THE ROLE
As a Flexible Workspace Manager of one of their prime West London locations, you will be entrusted with running it as if it were your own business, taking an entrepreneurial approach to sales and keeping the business profitable; delivering against KPIs whilst ensuring members are happy and the workspace delivers excellent operational standards.
They are looking for a passionate person who relishes being proactive: operating the space efficiently, building & maintaining an incredible community of members, and leading the way in retaining them.
Supported by an Assistant Manager, the Flexible Workspace Manager will oversee workspace and events space tours, and negotiate successful tours to closing.
RESPONSIBILITIES
Workspace Operations
Onboard new members effectively, getting them off to a great start.
Manage the overheads in your space to achieve your budgets.
Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.
Work directly with management on any issues to ensure the highest level of member experience and satisfaction.
Update and complete membership records as appropriate to ensure information is accurate and current.
Community Engagement:
Build meaningful connections for members through events, personal introductions, and networking.
Check-in regularly with members to understand their pain points, what’s working, and how the company can continue to improve.
Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!
Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.
Update and complete membership records as appropriate to ensure information is accurate and current.
Sustainability
Upskill in sustainability through training and development
Contribute to annual and quarterly goals
Volunteer for a charity of your choice
Participate in fundraising and awareness events
Sales & Revenue
Be responsible for driving income in your space to achieve your budgets.
You’ll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.
Conducting great workspace tours and effectively selling the space when needed
Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
Manage contracts and invoices relating to new and existing members.
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