Engage Business Decision Makers: Align solutions with the business goals of stakeholders such as CTOs, CIOs, and department heads. Lead and orchestrate between customer stakeholders and Red Hat’s specialist teams to address business goals, technical needs, and growth plans. Design and implement end-to-end architecture solutions leveraging Red Hat’s product portfolio and gain customer agreement to your strategy and vision. Serve as the primary technical account leader and trusted advisor to ensure successful implementation and integration. Provide proactive technical guidance, best practices, and architectural recommendations tailored to each customer’s unique environment. Lead solution architecture workshops, technical deep dives, and proof-of-concept (POC) initiatives to validate and demonstrate Red Hat’s capabilities. Collaborate with product management and engineering teams to influence product roadmaps based on customer feedback and real-world use cases. Develop and present technical documentation, architecture designs, and operational procedures to support customers in their ongoing use of Red Hat solutions. Mentor and support customer technical teams to ensure they are equipped with the skills and knowledge to maximize their investment in Red Hat products. Be a customer evangelist, stay current on industry trends, emerging technologies, and Red Hat product advancements to advance customers in their modernization and digital transformation journeys. What you will bring:
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent work experience. 8+ years of experience in technical account management, solution architecture, or consulting, preferably in an enterprise software or open-source environment. Extensive knowledge of Red Hat’s portfolio, including Red Hat Enterprise Linux (RHEL), OpenShift, Ansible Automation Platform, and related products. Strong hands-on experience with cloud platforms (AWS, Azure, GCP), containerization, Kubernetes, and DevOps tools and practices. Proven ability to architect complex solutions, incorporating infrastructure, application, and integration layers. Demonstrated experience in a customer-facing role with a strong focus on customer success, troubleshooting, and relationship-building. Excellent problem-solving, communication, and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences. Currently hold or willing to be sponsored for HM Government clearances. Red Hat certifications (e.g., RHCSA, RHCE, or RHCA) are highly desirable. Required to travel to visit customers in the UK. Preferred Qualifications:
Experience with CI/CD pipelines, software-defined networking, and virtualization technologies. Familiarity with IT automation and configuration management tools, especially Ansible. Proven success working with enterprise customers in a strategic or advisory capacity. Strong project management and organizational skills. About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office to office-flex to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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