IT Service Delivery Manager
This range is provided by Partnur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
IT Service Delivery Manager – Permanent - £60,000 We have an exciting opportunity for a Service Delivery Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the required standard. This is an onsite role, working Mon-Fri with out of hours cover needed on occasions. What you will be doing: Lead a team who provide technical support to retail & hospitality customers Work to set SLA’s to monitor & manage service performance Ensure issues are resolved in a timely fashion Create & implement new procedures & ways of working to further enhance service levels Support with reporting Foster a supportive team culture that is focused on collaboration & support What they are looking for: Previous line management experience, ideally leading IT teams in a service desk environment Excellent team working & communication skills Service delivery experience and an ITIL certification would be desirable Multi-site experience would also be desirable Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology and Customer Service Industries
Technology, Information and Media, IT System Installation and Disposal, and IT System Operations and Maintenance
#J-18808-Ljbffr
This range is provided by Partnur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
IT Service Delivery Manager – Permanent - £60,000 We have an exciting opportunity for a Service Delivery Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the required standard. This is an onsite role, working Mon-Fri with out of hours cover needed on occasions. What you will be doing: Lead a team who provide technical support to retail & hospitality customers Work to set SLA’s to monitor & manage service performance Ensure issues are resolved in a timely fashion Create & implement new procedures & ways of working to further enhance service levels Support with reporting Foster a supportive team culture that is focused on collaboration & support What they are looking for: Previous line management experience, ideally leading IT teams in a service desk environment Excellent team working & communication skills Service delivery experience and an ITIL certification would be desirable Multi-site experience would also be desirable Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology and Customer Service Industries
Technology, Information and Media, IT System Installation and Disposal, and IT System Operations and Maintenance
#J-18808-Ljbffr
