L&D Trainer (IT & Systems)

Role: L&D Trainer (IT/Systems focus) Location: Bridgend (hybrid) Salary: Up to £40k Position Summary: Currently working with one of Wales's most reputable housing associations. We are now looking for a L&D Trainer to take responsibility for ensuring all users have a strong understanding of the organisation's systems. This role focuses on creating high-quality, engaging training, evaluating its effectiveness, and continuously improving the learning offering. Additionally, the advisor will support expert super users to ensure best practices across the organisation. Key Responsibilities Collaborate with project teams for new systems, ensuring end user needs are considered. Plan, create, and deliver training programmes for all organisational systems. Work with departments and subject matter experts to assess and define training needs. Design and deliver practical, hands-on training through a mix of face-to-face and online formats. Create and maintain detailed written instructions and e-learning content (e.g., videos, quizzes). Oversee the development and support of a network of super users, ensuring consistency and quality. Ensure training content is relevant and continuously improved based on feedback. Coordinate both classroom and virtual training sessions. Maintain training data integrity and reporting. Additional Responsibilities Foster a supportive, high-performance training environment. Promote continuous improvement and efficiency within the training function. Develop the expert user team, emphasizing excellence, compliance, and quality. Model organisational values and behaviors at all times. Provide support and deputise for the team when needed. Complete mandatory training and professional development. Knowledge/Qualifications: Training qualification at Level 4 or above (desirable) Proficient in GSuite IT qualification at 'A' Level or equivalent (preferred) GCSE or equivalent in Maths and English Experience: Full learning and development cycle experience, from needs analysis to delivery and evaluation. Experienced in delivering learning in classroom, virtual, and blended formats. Skilled in developing learning resources. Experience in supervising and supporting colleagues. Personal Qualities: Strong presentation and communication skills, able to engage diverse audiences. Self-motivated with a customer-focused approach. Ability to communicate complex information clearly and engagingly. Exceptional attention to detail and strong organisational skills. Committed to personal and professional development. Think this one's for you? If you think this

L&D Trainer

opportunity is for you then please apply online.

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