We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn.
communication skills and an eagerness to learn.
Role and responsibilities :
Providing maintenance and installation services
Troubleshooting and repair of hardware.
Updating assigned jobs via smart phone
Adherence to service level agreements to all customers across the region
Management of supplied tools and parts to a high accuracy
Essential Skills:
Ability to communicate well with all levels of staff at client sites.
Excellent customer service skills
Quickly build rapport and gain client confidence.
Work individually and as a part of a team.
Be able to follow company procedures and methods.
Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
Ability to quickly learn new products.
Self-motivated individual who can operate on their own initiative
Flexible approach to work including occasional weekend and out of hours
Education and experience:
Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities
Good standard of secondary level education
Good level Microsoft Word and Excel
Expert knowledge of technical products, ideally within continuous inkjet technology
Full Driving Licence
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