About The Role
RAC has an exciting opportunity for
Technical Support Engineers
to help provide technical support across our Service, Maintenance and Repair division within the business. Benefits and Rewards FREE
Ultimate breakdown cover for
you and your household
worth up to
£500 Flexible benefits
you can tailor to suit you Free European Breakdown cover
including
7 days car hire
to continue your journey Amazing
employee benefits
including additional
discounts
on big brands, hotel stays, and days out Access to a broad range of career progression opportunities and industry-leading training Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of the RAC 24-hour colleague assistance programme Company life assurance linked to pension Access to MyFlex, our flexible benefits site providing numerous benefits including health and wellbeing Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow. Through your various responsibilities, a Technical Support Engineer will increase efficiencies and reduce operating costs by helping to make correct resourcing decisions and helping to repair more vehicles by providing expert guidance and support to the booking team and mobile mechanics. Working within a dedicated contact centre environment, based at our Head office in Bescot, you will provide technical support via telephone and internal messaging. A Technical Support Engineer will provide guidance on complex repairs that may require specialist tooling or knowledge to complete repairs. You will be working core hours of 9am - 5pm Monday - Friday and 1 in 4 Saturdays. Role Purpose Successfully manage customer outcomes by assisting to ensure that correct parts are available and that repairs can be completed with the correct tooling available to our mobile mechanic workforce. Gather and share technical information to keep RAC up to date with current technology. Provide insight into trends or complications with a view to help overall efficiency and quality of our SMR Service. Support with outbound communications to customers in times of high demand. Support mobile mechanic and administration team training and knowledge building. Experience The successful candidate will have a high level of motor vehicle diagnosis and repair experience including the use and understanding of workshop diagnostic equipment and be able to work in a high-pressured environment. Possess a methodical diagnostic and problem-solving thought process and will be able to communicate effectively with both internal and external stakeholders to reach a positive outcome. Qualifications Minimum NVQ level 3 motor vehicle engineering (Preferred master technician qualification). Level 3 EV Qualification (IMI Accreditation). Workshop Experience 5 Years Plus.
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Technical Support Engineers
to help provide technical support across our Service, Maintenance and Repair division within the business. Benefits and Rewards FREE
Ultimate breakdown cover for
you and your household
worth up to
£500 Flexible benefits
you can tailor to suit you Free European Breakdown cover
including
7 days car hire
to continue your journey Amazing
employee benefits
including additional
discounts
on big brands, hotel stays, and days out Access to a broad range of career progression opportunities and industry-leading training Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of the RAC 24-hour colleague assistance programme Company life assurance linked to pension Access to MyFlex, our flexible benefits site providing numerous benefits including health and wellbeing Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow. Through your various responsibilities, a Technical Support Engineer will increase efficiencies and reduce operating costs by helping to make correct resourcing decisions and helping to repair more vehicles by providing expert guidance and support to the booking team and mobile mechanics. Working within a dedicated contact centre environment, based at our Head office in Bescot, you will provide technical support via telephone and internal messaging. A Technical Support Engineer will provide guidance on complex repairs that may require specialist tooling or knowledge to complete repairs. You will be working core hours of 9am - 5pm Monday - Friday and 1 in 4 Saturdays. Role Purpose Successfully manage customer outcomes by assisting to ensure that correct parts are available and that repairs can be completed with the correct tooling available to our mobile mechanic workforce. Gather and share technical information to keep RAC up to date with current technology. Provide insight into trends or complications with a view to help overall efficiency and quality of our SMR Service. Support with outbound communications to customers in times of high demand. Support mobile mechanic and administration team training and knowledge building. Experience The successful candidate will have a high level of motor vehicle diagnosis and repair experience including the use and understanding of workshop diagnostic equipment and be able to work in a high-pressured environment. Possess a methodical diagnostic and problem-solving thought process and will be able to communicate effectively with both internal and external stakeholders to reach a positive outcome. Qualifications Minimum NVQ level 3 motor vehicle engineering (Preferred master technician qualification). Level 3 EV Qualification (IMI Accreditation). Workshop Experience 5 Years Plus.
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