Senior Pensions Administrator
Middlesbrough
Hybrid
Full Time
Permanent
XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Middlesbrough office with hybrid working. This is an exciting role and would most likely suit someone in a similar role where they have gained knowledge and experience of defined benefit pensions schemes, client work and perform complex calculations. The Role Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company. Maintaining a client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone. Overseeing the management of monthly and annual processes on the team. Ensuring processes are fully monitored and completed in line with customer and legislation requirements. Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met. Ensuring standard documentation is scheme specific and incorporating them into existing procedures. Where appropriate participating in client meetings. Handling complex pensions queries. Updating relevant pension administration databases and systems. Performing manual benefits calculations. Helping identify any training needs across the team and assisting with developing and mentoring team members. Managing ad hoc projects and exercises. Acting as a key member of the pensions administration team, providing support to the assigned team leader. Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management. Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out. Public Sector pension schemes would be highly desirable. Experience of current pensions legislation and framework. Perform complex calculations and checking work of junior colleagues. IT proficient, in particular Microsoft Word, Excel & Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development. Able to see projects/tasks through to completion within given timescales. Great interpersonal and organisational skills. What we offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work Life Assurance cover, four times basic salary Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued.
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is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Middlesbrough office with hybrid working. This is an exciting role and would most likely suit someone in a similar role where they have gained knowledge and experience of defined benefit pensions schemes, client work and perform complex calculations. The Role Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company. Maintaining a client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone. Overseeing the management of monthly and annual processes on the team. Ensuring processes are fully monitored and completed in line with customer and legislation requirements. Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met. Ensuring standard documentation is scheme specific and incorporating them into existing procedures. Where appropriate participating in client meetings. Handling complex pensions queries. Updating relevant pension administration databases and systems. Performing manual benefits calculations. Helping identify any training needs across the team and assisting with developing and mentoring team members. Managing ad hoc projects and exercises. Acting as a key member of the pensions administration team, providing support to the assigned team leader. Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management. Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out. Public Sector pension schemes would be highly desirable. Experience of current pensions legislation and framework. Perform complex calculations and checking work of junior colleagues. IT proficient, in particular Microsoft Word, Excel & Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development. Able to see projects/tasks through to completion within given timescales. Great interpersonal and organisational skills. What we offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work Life Assurance cover, four times basic salary Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued.
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