Field Service Engineering Contract Manager
Stockport
Competitive Salary + Excellent Benefits
Role Profile
My client is an established engineering business in Stockport, looking to appoint a Contract Manager to oversee and manage day to day operations within their Field Service Engineering team.
If you have customer facing experience in an engineering service business, and want to work for a fantastic company with a global customer base, then this could be the career move for you! Benefits Flexitime and Hybrid working Generous holiday allowance Competitive pension contributions Great working environment and culture Fantastic opportunities for development and career progression Key responsibilities: Manage all inbound customer enquiries, from initial quotations and planning through to final order execution and invoicing Oversee and manage a small team of Field Service Engineers, drawing up work schedules and ensuring optimal engineer utilisation Act as line manager for Field Service Engineers, conducting appraisals and approving travel, expenses and holidays Prepare all technical and commercial aspects for customer quotations and orders, managing costs to agreed profitability / margins Identify and order spare parts as required for each customer order Coordinate all relevant work activities between customers, sub-contractors and field engineers to ensure service jobs are delivered in line with agreed timescales and budgets Work with other internal teams to identify potential customers / opportunities and drive improvements in department processes Conduct customer site visits as needed Skills & Experience: Proven track record in customer facing sales or contract management roles within Engineering Previous experience producing quotations and managing orders for field service / engineering services on customer sites Strong commercial acumen, with a track record in successfully managing customer contracts to agreed costings and profit margin Excellent negotiation and influencing skills Willingness to undertake sporadic business travel as required
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If you have customer facing experience in an engineering service business, and want to work for a fantastic company with a global customer base, then this could be the career move for you! Benefits Flexitime and Hybrid working Generous holiday allowance Competitive pension contributions Great working environment and culture Fantastic opportunities for development and career progression Key responsibilities: Manage all inbound customer enquiries, from initial quotations and planning through to final order execution and invoicing Oversee and manage a small team of Field Service Engineers, drawing up work schedules and ensuring optimal engineer utilisation Act as line manager for Field Service Engineers, conducting appraisals and approving travel, expenses and holidays Prepare all technical and commercial aspects for customer quotations and orders, managing costs to agreed profitability / margins Identify and order spare parts as required for each customer order Coordinate all relevant work activities between customers, sub-contractors and field engineers to ensure service jobs are delivered in line with agreed timescales and budgets Work with other internal teams to identify potential customers / opportunities and drive improvements in department processes Conduct customer site visits as needed Skills & Experience: Proven track record in customer facing sales or contract management roles within Engineering Previous experience producing quotations and managing orders for field service / engineering services on customer sites Strong commercial acumen, with a track record in successfully managing customer contracts to agreed costings and profit margin Excellent negotiation and influencing skills Willingness to undertake sporadic business travel as required
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