Product Support Engineer (Construction/Building/Agricultural Machines)
Desford (LE9) -
3 days a week onsite Initial 12 Month Contract - likely to extend for the right person! Hours: 37.5 hours a week, 08:00 - 16:00 Monday - Friday Up
to GBP22.10 per hour PAYE / Up to GBP29.95 per hour via an umbrella company We are looking for a Product Support Engineer to join our client, a globally renowned Fortune 100 building construction machine manufacturer in Desford. This is initially a 12 month contract, which is likely to extend for the right person! You will provide support services for a specific machine to improve repairability, maintenance & serviceability - the engineering side is varied, looking at all aspects of the machine. This is an excellent opportunity in a unique and varied role with cross-functional exposure across internal departments as well as field work, providing expert technical & service engineering support. What would the Product Support Engineer (Construction/Building/Agricultural Machines) do? Product Support: Support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability. Deliver Technical & Service Engineering Materials: Produce or author comprehensive go-to-market technical and service engineering documentation for NPI and current machines. Enhance Dealer Capabilities: Create and maintain high-quality publications to ensure dealer capability and service delivery quality, to enhance customer experience and support effective field service and maintenance of our client’s machines. Supporting Product Launches: Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support. Continuous Improvement: Engage in continuous improvement initiatives to produce, refine and/or optimize product support publications and materials, or providing expert technical & service engineering support. What skills and experience will the Product Support Engineer need? 5+ years demonstrable hands-on experience in product support, service, and maintenance repair processes for off-highway machinery (e.g., building/construction/agricultural machines) - you’ll understand design requirements and have an appreciation from the customer side of the maintenance required for these large machines! Good knowledge of general construction products or off-highway machine products and/or product applications. Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering. A strong and effective communicator, used to communicating internally and externally with customers. Microsoft Office suite. Authoring and writing technical manuals/documents experience is highly desirable. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
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3 days a week onsite Initial 12 Month Contract - likely to extend for the right person! Hours: 37.5 hours a week, 08:00 - 16:00 Monday - Friday Up
to GBP22.10 per hour PAYE / Up to GBP29.95 per hour via an umbrella company We are looking for a Product Support Engineer to join our client, a globally renowned Fortune 100 building construction machine manufacturer in Desford. This is initially a 12 month contract, which is likely to extend for the right person! You will provide support services for a specific machine to improve repairability, maintenance & serviceability - the engineering side is varied, looking at all aspects of the machine. This is an excellent opportunity in a unique and varied role with cross-functional exposure across internal departments as well as field work, providing expert technical & service engineering support. What would the Product Support Engineer (Construction/Building/Agricultural Machines) do? Product Support: Support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability. Deliver Technical & Service Engineering Materials: Produce or author comprehensive go-to-market technical and service engineering documentation for NPI and current machines. Enhance Dealer Capabilities: Create and maintain high-quality publications to ensure dealer capability and service delivery quality, to enhance customer experience and support effective field service and maintenance of our client’s machines. Supporting Product Launches: Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support. Continuous Improvement: Engage in continuous improvement initiatives to produce, refine and/or optimize product support publications and materials, or providing expert technical & service engineering support. What skills and experience will the Product Support Engineer need? 5+ years demonstrable hands-on experience in product support, service, and maintenance repair processes for off-highway machinery (e.g., building/construction/agricultural machines) - you’ll understand design requirements and have an appreciation from the customer side of the maintenance required for these large machines! Good knowledge of general construction products or off-highway machine products and/or product applications. Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering. A strong and effective communicator, used to communicating internally and externally with customers. Microsoft Office suite. Authoring and writing technical manuals/documents experience is highly desirable. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
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