Service Engineer

FAAC Technologies is one of the leading international companies in the access automation, parking, and access control business in both the residential and industrial sectors. With head offices in Bologna, Italy, the group has 54 legal entities in 29 countries, over 3,600 employees, and a turnover in excess of €600m. Our UK business has 55+ years of experience in the Automatic Door industry. In 2020, we were acquired by FAAC Group to continue to grow the Access Automation branch of the organization. We install, maintain, repair, and modernize automated entrance products for all types of facilities. Our experts offer systems and solutions tailored to end-users in retail, hospitality, healthcare, commercial, and office facilities among others. The role of a Service Engineer at FAAC Entrance Solutions UK is extremely varied. On a daily basis, you will be responding to a variety of service call outs, completing fault finding & diagnosis on site, regular servicing of automatic pedestrian doors, and participating in new system installs & updates. Key responsibilities: Respond to calls for service as directed by the Planning team Fault finding and remedy faults within our customer service level agreements Maintenance, service, and repair of auto pedestrian doors Control of spare parts Carry out PPM (planned preventative maintenance) Participate in new system installations and upgrades Carry out company documentation efficiently and on time where required Promote the cross-sale of Company products where possible Be flexible and travel sometimes at short notice to respond to urgent requests or extend hours to fix problems Our employee benefits include: Competitive salary structure Overtime, call-out, and commission earning opportunities 25 days annual leave per year, plus statutory bank holidays Annual profit share bonus or competitive commission structure (depending on the role) 4% employer contributed pension scheme 4x salary life assurance scheme Enhanced family leave pay Employee proactive healthcare Confidential employee assistance support line and access to free counselling BenefitHub - discount retail benefits platform Van stock and uniform Company events Free on-site office parking Complimentary office refreshments

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