Senior Patient Administrator - Medicine POD
West Middlesex University Hospital
This is an exciting opportunity to become the Senior Patient Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate in outpatients department.
Main Duties of the Job
The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. This will involve administering, liaising, and acting in an efficient, effective, and high-quality manner. Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously. Chelsea and Westminster Hospital NHS Foundation Trust
is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Roles and Responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day-to-day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved. Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information. Participate in new staff induction, demonstrates duties to new starters and providing close supervision. Development of new members of the team through training and supervision. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. This advert closes on Monday 6 Jan 2025.
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The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. This will involve administering, liaising, and acting in an efficient, effective, and high-quality manner. Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously. Chelsea and Westminster Hospital NHS Foundation Trust
is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Roles and Responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day-to-day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved. Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information. Participate in new staff induction, demonstrates duties to new starters and providing close supervision. Development of new members of the team through training and supervision. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. This advert closes on Monday 6 Jan 2025.
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