Westchester Hills GC
401 Ridgeway
White Plains, NY 10605, USA
Job Description
The Maitre' D / Guest Relations role is crucial to the overall guest experience. This role is typically the first point of contact with our brand, company, and team. This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time. Responsibilities
Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season Main point of contact for guests walking through the door when working a host shift Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Review Resy analytics on a weekly basis to mine for useful data Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
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Job Description
The Maitre' D / Guest Relations role is crucial to the overall guest experience. This role is typically the first point of contact with our brand, company, and team. This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time. Responsibilities
Oversee Host Station Update/implement host manual Develop consistent language and presence to be upheld by F&B team Take current host manual and training guides and update Determine staffing pars by day of week and by season Main point of contact for guests walking through the door when working a host shift Set the guest up with a great experience Develop strategies for collecting more details and notes on our guests Oversee Resy Operations Control reservations Own Guest Communications Review Resy analytics on a weekly basis to mine for useful data Ensure phones are being answered and guests are being helped with reservations Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
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