Our client is looking for a PC Field Service Technician, where you'll play a crucial role in maintaining and supporting their customers' IT infrastructure. They are committed to delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities:
Respond to service tickets in your regional queue and update ticket progress after each visit. Return all parts in a timely manner via the returns process with appropriate paperwork. Raise warranty tickets and manage with vendors as required, maximizing warranty credits. Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials). Build and maintain professional relationships with customers onsite. Regularly attend daily calls and team meetings.
Essential Qualifications:
SC Level Clearance. English and Maths to GCSE standard. Full clean driving license. 2+ years of experience in a PC field service environment or PC field workshop environment. HP and Dell Accreditations for grade. Familiarity with current Microsoft desktop operating systems. Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs). Installation skills: Customer builds/Apps. Flexibility and willingness to travel. Willingness to participate in the standby rota (24x7x365).
Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV to
Hollie.Beattie@hays.com
or call me on
028 90446905 .
#J-18808-Ljbffr
Key Responsibilities:
Respond to service tickets in your regional queue and update ticket progress after each visit. Return all parts in a timely manner via the returns process with appropriate paperwork. Raise warranty tickets and manage with vendors as required, maximizing warranty credits. Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials). Build and maintain professional relationships with customers onsite. Regularly attend daily calls and team meetings.
Essential Qualifications:
SC Level Clearance. English and Maths to GCSE standard. Full clean driving license. 2+ years of experience in a PC field service environment or PC field workshop environment. HP and Dell Accreditations for grade. Familiarity with current Microsoft desktop operating systems. Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs). Installation skills: Customer builds/Apps. Flexibility and willingness to travel. Willingness to participate in the standby rota (24x7x365).
Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV to
Hollie.Beattie@hays.com
or call me on
028 90446905 .
#J-18808-Ljbffr
