Service Engineer

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, endpoint to cloud connecting products, controls, software, and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centres, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Schneider Electric has a great opportunity for the right person to join our Bristol / Cardiff Team as a Field Service Engineer in our Security business. In this role you will join an experienced team supporting a diverse and exciting customer base, including landmark Airport, Shopping Centre, Pharmaceutical and Manufacturing. You will not only deliver Security support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation and software solutions. We’d be very keen to hear from candidates with either direct Schneider Security systems (SE Fire panels, Security Expert / Continuum, Pelco CCTV) experience or candidates experienced in working with equivalent systems in a manufacturing / process environment with transferrable skills, looking to move into a new role / career opportunity with us. Your Responsibilities: Provide Security (CCTV, Access control and Fire) support to your allocated customers Embed and follow Safety as our No.1 priority with adherence to HSE policies, ensuring requirements are met with the regular review and submission of RAMS, POWRAs, use of PPE and Near Miss reporting Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour Take ownership of your customer base to meet/exceed our contractual requirement and delivering a best in class service and high customer service (CSAT) score Work closely with the customer to identify operational issues that we can resolve Provide clear and concise service visit reports (SVRs) that demonstrate the value of Schneider Electric Knowledge of the region’s financial commitments and working with the Service Operations Manager to deliver on Field Quote orders with proactively identifying solutions for improvements, energy savings, upgrades or repairs Advise and assist the Service Operations Manager / Sales Team with larger opportunities Participate in the team call out rota and support other members of the team where possible Embrace and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards Continue to develop your technical and industry knowledge through the Schneider Electric training school and keep abreast of technological developments in the industry About you: Qualified in relevant discipline (Engineering/Electrical), candidates with equivalent level of experience will also be considered Previous experience in the Field Service environment, where you had to look after customers A motivated individual who is willing to learn about the product range Schneider Electric can offer its customers Ability to work independently without supervision Fluency in English (written and verbal) is a must Hold a full driving license What we can offer in return: An attractive compensation package including the comprehensive fringe benefits expected of an international company Opportunities for career growth in a dynamic workplace with significant personal responsibility Optimal support on your career path through regular training opportunities A dynamic and personal atmosphere, working with a global energized team A company culture that encourages performance and cooperation We are an employer that values appreciation and equal opportunities for our employees Let us learn about you! Apply today.

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