IT Application Support Engineer

At CPG Logistics, the IT Application Support Engineer ensures the smooth operation of business-critical systems that drive our logistics and supply chain services. This role focuses on maintaining and optimising applications to support warehousing, transportation, and inventory management. The ideal candidate is a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency. Key Responsibilities: Application Support and Troubleshooting • Serve as the first point of contact for application-related issues within CPG Logistics' core systems, including warehouse management systems (WMS), transportation management systems (TMS), and inventory platforms. • Diagnose and resolve technical issues to minimize downtime in logistics operations. • Analyse system logs, investigate root causes, and implement solutions. System Maintenance and Upgrades • Manage system configurations, patching, and upgrades to ensure applications remain secure and efficient. • Conduct performance tuning and implement enhancements for applications used in logistics workflows. User Support and Training • Provide hands-on support to operational teams, ensuring they can efficiently use logistics applications. • Develop training materials and deliver sessions to end-users on system updates or new features. Collaboration and Continuous Improvement • Work closely with warehouse, transportation, and customer service teams to understand operational needs and identify application improvements. • Partner with external vendors and internal development teams to deploy new features or resolve complex issues. Monitoring and Reporting • Monitor the performance of applications critical to supply chain operations and address potential bottlenecks proactively. • Generate detailed reports on support requests, incident resolution times, and application performance metrics for management review. Documentation and Compliance • Maintain accurate records of support incidents, configurations, and system changes. • Ensure applications comply with industry regulations, security standards, and internal policies. Skills and Qualifications: Required: • Bachelor’s degree in computer science, Information Technology, or relevant experience. • Proven experience in IT application support, ideally within the logistics or supply chain sector. • Familiarity with logistics applications such as WMS, TMS, or ERP systems. • Strong knowledge of databases (SQL), operating systems and application monitoring tools. • Knowledge of ITIL practices for incident, problem, and change management. • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills, with the ability to work effectively across departments. Preferred: • Experience with cloud platforms (e.g., AWS, Azure) and SaaS-based logistics solutions. • Basic programming or scripting skills (e.g., Python, PowerShell). • Knowledge of Java, SAP, Linux would be advantageous. • Understanding of data integrations such as EDI or APIs for logistics applications. This role requires on-site presence at CPG Logistics facilities to support warehouse and logistics operations effectively. Occasional after-hours or weekend work may be needed to address critical issues or system upgrades. Why Join CPG Logistics? • Be a key contributor to the success of a leading logistics provider. • Work with state-of-the-art technology that powers supply chain efficiency. • Enjoy opportunities for career growth in a dynamic, fast-paced environment. • Join a supportive and collaborative team dedicated to innovation and operational excellence. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Transportation, Logistics, Supply Chain and Storage

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