Electrical Engineering Service Support

About Our Client A large manufacturing company based in Crawley. Job Description Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner. Advanced remote fault finding using our specialist Remote Monitoring tool. Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required. Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances. Software - Understanding different types of HMI, being able to communicate with others to operate from afar. Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders. Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits. Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits. Collection of commissioning information and release codes, updating the database accordingly. Visiting customer sites both in UK and overseas (sometimes at short notice) when required. Using your foreign language capability to speak to relevant customers (if applicable). The Successful Applicant Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above) Previous experience of Electrical fault finding (on site or over the phone) Good customer service communication skills (both written and verbal) Meticulous, accurate and confident (with the ability to close out) Computer literate (Word, Excel - basic level as a minimum) Must speak clear fluent English (including technical vocabulary) What's on Offer Pension upon joining the company (5%) Life assurance, after qualifying probationary period (6 months) Out of pocket expenses reimbursed. Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years) 33 days holiday, including UK Bank holidays. After long service holiday increases further.

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