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In-Service Support Specialist
Vacancy Reference:
CLA-301
Position:
Full-time
Location:
Salisbury, Wiltshire, UK
Salary Range:
£35,000 - £45,000 per annum depending on relevant experience
At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology, and having recently received investment into the business we are going through a period of rapid growth and development. We are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer-focused UAS solutions through our 4 key business strands: technical services, products, platforms, and operational services. We are looking for individuals to help drive forward our expansion, placing you at the forefront of UAS development in the UK.
Our Values:
Teamwork
Commitment
Initiative
Creativity
Agility
Integrity
Enjoyment
Why Work for Us:
Based in the heart of rural Wiltshire, close to the historic city of Salisbury, you will join our rapidly growing, friendly, and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.
Our benefits include:
25 days annual leave per year (plus bank holidays)
Buy/Sell holiday policy up to 5 days either way
Pension Scheme via Royal London
Company contributed Share Incentive Plan
Green Car Scheme
Life assurance scheme (6x basic salary)
Income protection policy (75% of basic salary)
Private Health Insurance via Vitality
Private Dental insurance via Bupa
Enhanced Maternity and Paternity
1 Professional membership reimbursed per year
1 paid volunteering day per year
Access to an independent financial advisor year-round
Training & development opportunities
About the Role:
We are looking for an experienced In-Service Support Specialist to join our expanding Service Support team. The role will act as the primary interface point between the Customer and the Company for In-Service operational and support matters. The role requires a strong Customer focus and awareness of needs.
Responsibilities:
Implementation and delivery of material and services in accordance with the contract baselines, company commitments, and business directives
Monitor In-Service / End User operations and gain actionable insight of Customer intentions wherever possible
Manage operational data acquisition and analysis using industry-standard tools and techniques to influence product and support roadmaps
Engage with the business/supply chain functions to ensure procured products and services meet required levels of performance in terms of cost, quality, and schedule
Responsible for managing the budgets allocated to the support contracts and task flowdown, reporting to the PMO as required and in accordance with the Company standards
Identifying and managing risks and opportunities that could impact the ability to discharge the support services as contracted
Be vigilant to safety and/or airworthiness issues raised through In-Service Support activities and work within Callen-Lenz to ensure that these are resolved
Other responsibilities as required
About You:
Qualifications:
Technical-related qualifications HND/HNC or Degree level, and/or equivalent experience in the defence aerospace sector.
Skills and Competencies:
Strong technical background and understanding
Proven experience in development and delivery of the full range of Support Solutions within an Aerospace and Defence setting
Excellent inter-personal and communication skills at all levels (verbal and written)
Proven ability to build and maintain appropriate rapport and relationships with Customers and End Users
Understanding of Integrated Logistics Support principles
Experience within aerospace, defence, or safety-critical systems and exposure to civil and defence contracts
Working within a cross-functional matrix organisation to solve problems and communicate solutions to both internal and external stakeholders, working in accordance with established procedures
Proven delivery focus, with a track record of delivering work packages to schedule and within budget
Evidence of active contribution to business process development
Strong IT skills
Personal Attributes:
Must be a British Citizen or have an existing right to work in the UK
Ability to hold Security Clearance – 5 years residence in the UK
Excellent communicator
Excellent problem-solving ability
Ability to work well in a team
Enthusiasm for their work and self-motivated
Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment, have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.
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In-Service Support Specialist
Vacancy Reference:
CLA-301
Position:
Full-time
Location:
Salisbury, Wiltshire, UK
Salary Range:
£35,000 - £45,000 per annum depending on relevant experience
At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology, and having recently received investment into the business we are going through a period of rapid growth and development. We are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer-focused UAS solutions through our 4 key business strands: technical services, products, platforms, and operational services. We are looking for individuals to help drive forward our expansion, placing you at the forefront of UAS development in the UK.
Our Values:
Teamwork
Commitment
Initiative
Creativity
Agility
Integrity
Enjoyment
Why Work for Us:
Based in the heart of rural Wiltshire, close to the historic city of Salisbury, you will join our rapidly growing, friendly, and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.
Our benefits include:
25 days annual leave per year (plus bank holidays)
Buy/Sell holiday policy up to 5 days either way
Pension Scheme via Royal London
Company contributed Share Incentive Plan
Green Car Scheme
Life assurance scheme (6x basic salary)
Income protection policy (75% of basic salary)
Private Health Insurance via Vitality
Private Dental insurance via Bupa
Enhanced Maternity and Paternity
1 Professional membership reimbursed per year
1 paid volunteering day per year
Access to an independent financial advisor year-round
Training & development opportunities
About the Role:
We are looking for an experienced In-Service Support Specialist to join our expanding Service Support team. The role will act as the primary interface point between the Customer and the Company for In-Service operational and support matters. The role requires a strong Customer focus and awareness of needs.
Responsibilities:
Implementation and delivery of material and services in accordance with the contract baselines, company commitments, and business directives
Monitor In-Service / End User operations and gain actionable insight of Customer intentions wherever possible
Manage operational data acquisition and analysis using industry-standard tools and techniques to influence product and support roadmaps
Engage with the business/supply chain functions to ensure procured products and services meet required levels of performance in terms of cost, quality, and schedule
Responsible for managing the budgets allocated to the support contracts and task flowdown, reporting to the PMO as required and in accordance with the Company standards
Identifying and managing risks and opportunities that could impact the ability to discharge the support services as contracted
Be vigilant to safety and/or airworthiness issues raised through In-Service Support activities and work within Callen-Lenz to ensure that these are resolved
Other responsibilities as required
About You:
Qualifications:
Technical-related qualifications HND/HNC or Degree level, and/or equivalent experience in the defence aerospace sector.
Skills and Competencies:
Strong technical background and understanding
Proven experience in development and delivery of the full range of Support Solutions within an Aerospace and Defence setting
Excellent inter-personal and communication skills at all levels (verbal and written)
Proven ability to build and maintain appropriate rapport and relationships with Customers and End Users
Understanding of Integrated Logistics Support principles
Experience within aerospace, defence, or safety-critical systems and exposure to civil and defence contracts
Working within a cross-functional matrix organisation to solve problems and communicate solutions to both internal and external stakeholders, working in accordance with established procedures
Proven delivery focus, with a track record of delivering work packages to schedule and within budget
Evidence of active contribution to business process development
Strong IT skills
Personal Attributes:
Must be a British Citizen or have an existing right to work in the UK
Ability to hold Security Clearance – 5 years residence in the UK
Excellent communicator
Excellent problem-solving ability
Ability to work well in a team
Enthusiasm for their work and self-motivated
Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment, have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.
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