Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Roles & Responsibilities Assist staff with Network enquiries via Remedy helpdesk System. Promote continuous improvement and development within our current technology stack. Work closely with the Global IT Team on general support and project initiatives. Follow strict change control processes and produce detailed supporting documentation. Provide regular reporting and commentary on networking issues/metrics, for example: Recurring problems relative time spent supporting certain business units and/or applications. Design, implement, and maintain network infrastructure to meet business requirements. Configure and optimize network devices such as routers, switches, and firewalls (Cisco, Palo Alto). Monitor network performance and security, identifying and resolving issues promptly. Plan and execute network upgrades and expansions to support business growth. Implement and enforce network security policies and procedures to protect against unauthorized access and data breaches. Collaborate with other IT teams and stakeholders to integrate network solutions with other systems and applications. Provide technical support and troubleshooting assistance to end-users and other IT teams. Document network configurations, processes, and procedures for knowledge sharing and compliance purposes. Conduct regular audits and assessments to ensure compliance with industry standards and regulations. Provide Tier-3 support including but not limited to corrective actions, equipment refresh support, modernization efforts, and new network turn ups. Advise the business of interruptions or major issues with core IT services and how to work around them. Ensure all communications with the wider workforce are accurate, concise, well-crafted, and easily followed by people without technology backgrounds. Experience Excellent understanding and experience of Palo Alto / Cisco firewalls, switches, and wireless technologies. Good understanding of Azure hosted networking, with a strong foundational knowledge of other cloud services. Good understanding of DevOps practices. Experience writing support documentation for network solutions. Experience engaging with business leadership on matters of IT Networking. Skills Highly process-oriented; rigorous and disciplined approach to change management. Strong communication skills both written and oral. Strong project management skills / Excellent time management. Ability to effectively multi-task various responsibilities at a high level. Ability to act with due professional care, demonstrating sound integrity and confidentiality. Analytical thinking – explores and understands trends, opportunities, and risks that could affect the business. Strong team player. Ability to break down workflows and redefine processes. Good understanding of DevOps practices & methodology. Systems & I.T Cisco Palo Alto SolarWinds Windows Server 2016 and newer Microsoft Azure Azure DevOps CLI / PowerShell / Bash Windows 10 & 11 MS Office – Excel, Word, Outlook & Visio OSPF, multicast, VPNs, Firewalls, and Ethernet required. Education Currently studying towards their CCNA or an equivalent qualification. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first-class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
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Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Roles & Responsibilities Assist staff with Network enquiries via Remedy helpdesk System. Promote continuous improvement and development within our current technology stack. Work closely with the Global IT Team on general support and project initiatives. Follow strict change control processes and produce detailed supporting documentation. Provide regular reporting and commentary on networking issues/metrics, for example: Recurring problems relative time spent supporting certain business units and/or applications. Design, implement, and maintain network infrastructure to meet business requirements. Configure and optimize network devices such as routers, switches, and firewalls (Cisco, Palo Alto). Monitor network performance and security, identifying and resolving issues promptly. Plan and execute network upgrades and expansions to support business growth. Implement and enforce network security policies and procedures to protect against unauthorized access and data breaches. Collaborate with other IT teams and stakeholders to integrate network solutions with other systems and applications. Provide technical support and troubleshooting assistance to end-users and other IT teams. Document network configurations, processes, and procedures for knowledge sharing and compliance purposes. Conduct regular audits and assessments to ensure compliance with industry standards and regulations. Provide Tier-3 support including but not limited to corrective actions, equipment refresh support, modernization efforts, and new network turn ups. Advise the business of interruptions or major issues with core IT services and how to work around them. Ensure all communications with the wider workforce are accurate, concise, well-crafted, and easily followed by people without technology backgrounds. Experience Excellent understanding and experience of Palo Alto / Cisco firewalls, switches, and wireless technologies. Good understanding of Azure hosted networking, with a strong foundational knowledge of other cloud services. Good understanding of DevOps practices. Experience writing support documentation for network solutions. Experience engaging with business leadership on matters of IT Networking. Skills Highly process-oriented; rigorous and disciplined approach to change management. Strong communication skills both written and oral. Strong project management skills / Excellent time management. Ability to effectively multi-task various responsibilities at a high level. Ability to act with due professional care, demonstrating sound integrity and confidentiality. Analytical thinking – explores and understands trends, opportunities, and risks that could affect the business. Strong team player. Ability to break down workflows and redefine processes. Good understanding of DevOps practices & methodology. Systems & I.T Cisco Palo Alto SolarWinds Windows Server 2016 and newer Microsoft Azure Azure DevOps CLI / PowerShell / Bash Windows 10 & 11 MS Office – Excel, Word, Outlook & Visio OSPF, multicast, VPNs, Firewalls, and Ethernet required. Education Currently studying towards their CCNA or an equivalent qualification. Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first-class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
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