Job Description
Job Title:
Service Delivery Manager Location:
Cullompton Position Type:
Permanent Salary:
£45k (depending on experience) About:
Franklin Bates are delighted to be working with one of the leading B2B retailers in the UK, who are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. They are known for exceptional products, great customer experience, being privately owned, and being specialists in their domain. Due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager. Job Overview:
As the Service Delivery Manager, you will manage and lead a team of talented 1st & 2nd line Support. Running a smooth and efficient service is paramount, incorporating the Helpdesk, incidents, and day-to-day problems that arise. The growth of the function is part of the role and will require a focused approach to systems processes and ways of working, such as ITIL, to become the standard. Key Skills: Ideally an ERP, Supply Chain, WMS, or Retail background Experience in Retail or eCommerce Hardware & Software incident support ITIL knowledge Qualifications: Experience:
5+ years in a similar role Problem-Solving:
Strong analytical and problem-solving skills with a proactive approach to resolving issues. Team Player:
Excellent communication and teamwork skills. Why Join Us: Innovative Environment:
Work with cutting-edge technology and a forward-thinking team. Professional Growth:
Opportunities for career advancement and continuous learning. Collaborative Culture:
A supportive and inclusive work culture that values diversity. *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently, as no visa sponsorship or support with relocation to the UK is available.*
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Job Title:
Service Delivery Manager Location:
Cullompton Position Type:
Permanent Salary:
£45k (depending on experience) About:
Franklin Bates are delighted to be working with one of the leading B2B retailers in the UK, who are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. They are known for exceptional products, great customer experience, being privately owned, and being specialists in their domain. Due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager. Job Overview:
As the Service Delivery Manager, you will manage and lead a team of talented 1st & 2nd line Support. Running a smooth and efficient service is paramount, incorporating the Helpdesk, incidents, and day-to-day problems that arise. The growth of the function is part of the role and will require a focused approach to systems processes and ways of working, such as ITIL, to become the standard. Key Skills: Ideally an ERP, Supply Chain, WMS, or Retail background Experience in Retail or eCommerce Hardware & Software incident support ITIL knowledge Qualifications: Experience:
5+ years in a similar role Problem-Solving:
Strong analytical and problem-solving skills with a proactive approach to resolving issues. Team Player:
Excellent communication and teamwork skills. Why Join Us: Innovative Environment:
Work with cutting-edge technology and a forward-thinking team. Professional Growth:
Opportunities for career advancement and continuous learning. Collaborative Culture:
A supportive and inclusive work culture that values diversity. *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently, as no visa sponsorship or support with relocation to the UK is available.*
#J-18808-Ljbffr
