Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide.
We are looking to hire an Enterprise Services Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.
The Enterprise Services Engineer will drive consistency, operational excellence, and excellent customer service to our internal customers. Key Responsibilities
Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end user devices. Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities. Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security, and promote innovation and efficiency. Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives. Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation. Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes. Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency. Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement. Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services. Required Qualifications
Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Strong expertise in IT infrastructure, systems administration, network management and end user support services. Working experience with Google Workspace. Working experience with Service Management or Ticketing Tools. Proven communication skills, written and verbal, with the ability to address conflicts constructively. Strong analytical & problem-solving abilities. Good understanding of client-server & web-based application architectures. Service-oriented demeanour is a must. Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms. List of skills we'd love you to have: Experience with Service Delivery, Incident Management, Change and Problem Management Process. Experience with ITIL methodologies, end-to-end support and/or related practices. We warmly invite applications in English.
Diversity & Inclusion at Sportserve
At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected. If you’re passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!
#J-18808-Ljbffr
We are looking to hire an Enterprise Services Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.
The Enterprise Services Engineer will drive consistency, operational excellence, and excellent customer service to our internal customers. Key Responsibilities
Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end user devices. Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities. Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security, and promote innovation and efficiency. Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives. Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the evolving needs of the organisation. Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes. Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency. Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement. Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services. Required Qualifications
Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Strong expertise in IT infrastructure, systems administration, network management and end user support services. Working experience with Google Workspace. Working experience with Service Management or Ticketing Tools. Proven communication skills, written and verbal, with the ability to address conflicts constructively. Strong analytical & problem-solving abilities. Good understanding of client-server & web-based application architectures. Service-oriented demeanour is a must. Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms. List of skills we'd love you to have: Experience with Service Delivery, Incident Management, Change and Problem Management Process. Experience with ITIL methodologies, end-to-end support and/or related practices. We warmly invite applications in English.
Diversity & Inclusion at Sportserve
At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected. If you’re passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!
#J-18808-Ljbffr
