Senior Customer Success Manager
Are you ready to drive the future of automotive marketing and customer success? As
our Senior Customer Success Manager , you’ll play a pivotal role in transforming the way automotive dealerships engage with customers. By leveraging cutting-edge digital tools and strategies, you will be responsible for managing key accounts, ensuring their success, and driving measurable business growth. What You’ll Do:
Build Relationships : Develop and nurture strategic relationships with key stakeholders across automotive dealerships and groups.
Strategic Customer Success : Act as a trusted advisor, helping clients achieve their goals through our innovative video platform and customer success methodologies.
Proactively Optimize Performance : Monitor client health using KPIs(NRR) and analytics, providing actionable insights to enhance ROI and retention.
Champion Engagement : Identify opportunities to deepen client engagement, reduce churn, and promote adoption of advanced features.
Collaborate Cross-Functionally : Partner with sales, product, and technical teams to deliver seamless client experiences and innovative solutions.
Stay Ahead : Continuously stay informed about industry trends, dealership operations, and emerging digital marketing technologies.
What You’ll Need:
Language Skills : Fluency in Italian and English is a must, additional languages are a bonus.
Industry Expertise : +5 Years of proven experience in the automotive or marketing and/or SaaS industry with a deep understanding of dealership operations and digital marketing.
Customer Success Mindset : Experience with SaaS platforms and tools (e.g., Salesforce, CMS), with a focus on driving client satisfaction and retention.
Analytical Skills : A data-driven approach to decision-making and performance analysis.
Relationship Builder : Strong interpersonal skills to cultivate long-lasting client relationships.
Problem Solver : Proactive in identifying and addressing client challenges.
Adaptability and Drive : Ability to thrive in a dynamic, fast-paced environment.
What We Offer:
Access to industry-leading tools and training programs.
A collaborative, innovative work environment with opportunities for career growth.
Competitive compensation, including performance bonuses.
The chance to work with global automotive leaders and shape the future of digital marketing.
#J-18808-Ljbffr
Are you ready to drive the future of automotive marketing and customer success? As
our Senior Customer Success Manager , you’ll play a pivotal role in transforming the way automotive dealerships engage with customers. By leveraging cutting-edge digital tools and strategies, you will be responsible for managing key accounts, ensuring their success, and driving measurable business growth. What You’ll Do:
Build Relationships : Develop and nurture strategic relationships with key stakeholders across automotive dealerships and groups.
Strategic Customer Success : Act as a trusted advisor, helping clients achieve their goals through our innovative video platform and customer success methodologies.
Proactively Optimize Performance : Monitor client health using KPIs(NRR) and analytics, providing actionable insights to enhance ROI and retention.
Champion Engagement : Identify opportunities to deepen client engagement, reduce churn, and promote adoption of advanced features.
Collaborate Cross-Functionally : Partner with sales, product, and technical teams to deliver seamless client experiences and innovative solutions.
Stay Ahead : Continuously stay informed about industry trends, dealership operations, and emerging digital marketing technologies.
What You’ll Need:
Language Skills : Fluency in Italian and English is a must, additional languages are a bonus.
Industry Expertise : +5 Years of proven experience in the automotive or marketing and/or SaaS industry with a deep understanding of dealership operations and digital marketing.
Customer Success Mindset : Experience with SaaS platforms and tools (e.g., Salesforce, CMS), with a focus on driving client satisfaction and retention.
Analytical Skills : A data-driven approach to decision-making and performance analysis.
Relationship Builder : Strong interpersonal skills to cultivate long-lasting client relationships.
Problem Solver : Proactive in identifying and addressing client challenges.
Adaptability and Drive : Ability to thrive in a dynamic, fast-paced environment.
What We Offer:
Access to industry-leading tools and training programs.
A collaborative, innovative work environment with opportunities for career growth.
Competitive compensation, including performance bonuses.
The chance to work with global automotive leaders and shape the future of digital marketing.
#J-18808-Ljbffr
