1st Line Support Engineer
Gloucester
Up to £27k DOE
Impressively Growing MSP
Description
The IT Support Department is responsible for supporting and maintaining our customer’s IT systems and for providing efficient IT support to all business users.
Responsibilities include:
Providing helpdesk and onsite support for various clients
Managing own workload of tickets to ensure SLAs are met
Escalation of issues to 3rd party software and systems suppliers where necessary
1st Line technical support (phone, email and in person)
Installation of new hardware and software
Equipment fault finding/troubleshooting, and repairs.
Regular/scheduled support site visits
Experience required/
Desirable experience: Previous IT helpdesk experience Supporting Windows Desktop environments, Windows 7 & 10 Supporting Windows Server environments Networking – LAN, WAN, Firewalls, Routers, Switches, DHCP, DNS Wireless networks Office 365 and Exchange Online Experience in installing, configuring and general PC & laptop maintenance Personal qualities: Committed to quality Well organised Attention to detail Self-motivated Capacity to accept direction, and work as part of a team Good interpersonal skills. Ability to build rapport across a wide range of customers. Patience, enthusiasm, and good humour.
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Desirable experience: Previous IT helpdesk experience Supporting Windows Desktop environments, Windows 7 & 10 Supporting Windows Server environments Networking – LAN, WAN, Firewalls, Routers, Switches, DHCP, DNS Wireless networks Office 365 and Exchange Online Experience in installing, configuring and general PC & laptop maintenance Personal qualities: Committed to quality Well organised Attention to detail Self-motivated Capacity to accept direction, and work as part of a team Good interpersonal skills. Ability to build rapport across a wide range of customers. Patience, enthusiasm, and good humour.
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