1st & 2nd Line Support Engineer

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between 28,000- 30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential, both in customer interactions and team collaboration, while working within Service Level Agreements. You'll have the opportunity to learn new technologies and expand your technical skills. We're looking for candidates with troubleshooting expertise in Microsoft Windows Desktop Operating Systems, Microsoft Office, and basic networking skills (TCP/IP and DNS). Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers. Responsibilities: Providing 1st and 2nd Line support for Windows Desktops, Laptops, hardware, and software Offering 1st Line and 2nd support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps) Writing and updating user and system documentation Handling SLA-based technical support calls Managing high volumes of tickets daily Essential key skills: Strong verbal and written communication skills Exceptional customer service skills Ability to prioritise work and meet deadlines Multitasking capabilities Logical and methodical approach to problem-solving Attention to detail Support for Microsoft Windows Desktops, Laptops, Hardware, and Software Basic Networking including TCP/IP and DNS to support the desktop environment Basic Server Administration (User Account Administrations and Permissions) Effective use of the Helpdesk system and keeping support ticket information up to date Desirable (but not essential) skills: Previous experience working for an IT Consultancy Understanding of Microsoft SharePoint Understanding of Microsoft Servers Familiarity with Anti-Virus and Backup Software Salary up to 28,000- 30,000 DOE

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