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Our client is an agile IT Managed Service Provider that aims to provide their customers with no-compromise solutions and packages focusing on Managed Services, Hardware, Cyber Security, Connectivity, Telecoms & IoT. Great customer service and technical ability pair to provide a combination their customers love. If you have strong experience in MS 365, Windows, VoIP and ideally have experience of working for an MSP (Managed Service Provider) not totally essential – we’d love to hear from you! About the role: We're on the lookout for the best 2nd Line IT Support Engineer in the Hampshire area to join our client, a small IT MSP during an exciting phase of growth. Are you working within a Managed IT Services business right now, frustrated with your career and growth opportunities? Would you get excited by joining a high growth business where you'll work alongside the co-founders, soaking up all the skills and experience they can pass on? We want great people to join our client on this journey and bring their own flair to this exciting up-and-coming business. We are looking for a capable IT Support Engineer or Analyst who is strong with the Microsoft stack (including Azure) and ideally has had exposure to Networking, Telecoms (VoIP), Connectivity (broadband, leased lines), Deployments, etc. The role will be based in their Bordon offices with some remote flexibility. Whilst the role will primarily involve support, there is also going to be a fair bit of exposure to project work & customer installs. Essential skills & experience A passion for technology and enthusiasm for delivering a first-class service. 2 years helpdesk/support experience. PSA/RMM exposure (Autotask ideally). Work and deliver to SLAs to manage end-user expectations. Record, track and document the service desk requests, problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Monitor and resolve security-related incidents and problems. Engage and work with required 3rd parties to deliver incident and problem resolution. On-site support and installation experience preferable. Deliver customer-related projects, including procurement, preparation, installation and deployment of assets. Engage and work with 3rd Parties to deliver infrastructure-related projects. Confident working with customers and stakeholders via phone and email. Competent in administrating Microsoft 365 - starters/leavers, passwords, groups admin etc. Exposure to Microsoft Endpoint Manager, Intune, AutoPilot, Onboarding devices etc. Working knowledge of Networking, Connectivity and VoIP technologies. Contribute to technology roadmap and strategic planning. Team player. Ability to use own initiative. Troubleshooting is second nature. Integrity, honesty & drive are essential. MSP background would be ideal. Ideally located within a 30-minute drive of Bordon. If you have a special interest in a specific Microsoft product this would be beneficial - i.e. Teams, Azure, Compliance, PowerApps, Endpoint manager. Technical specialists will become a part of our culture. This is a really exciting opportunity for someone to take their IT Support career to a whole new level – apply today! Candidates must be eligible to live and work in the UK. Fused Recruitment Ltd is an equal opportunities agency. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries Referrals increase your chances of interviewing at Fused Recruitment by 2x Get notified about new Information Technology Support Engineer jobs in
Bordon, England, United Kingdom .
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Our client is an agile IT Managed Service Provider that aims to provide their customers with no-compromise solutions and packages focusing on Managed Services, Hardware, Cyber Security, Connectivity, Telecoms & IoT. Great customer service and technical ability pair to provide a combination their customers love. If you have strong experience in MS 365, Windows, VoIP and ideally have experience of working for an MSP (Managed Service Provider) not totally essential – we’d love to hear from you! About the role: We're on the lookout for the best 2nd Line IT Support Engineer in the Hampshire area to join our client, a small IT MSP during an exciting phase of growth. Are you working within a Managed IT Services business right now, frustrated with your career and growth opportunities? Would you get excited by joining a high growth business where you'll work alongside the co-founders, soaking up all the skills and experience they can pass on? We want great people to join our client on this journey and bring their own flair to this exciting up-and-coming business. We are looking for a capable IT Support Engineer or Analyst who is strong with the Microsoft stack (including Azure) and ideally has had exposure to Networking, Telecoms (VoIP), Connectivity (broadband, leased lines), Deployments, etc. The role will be based in their Bordon offices with some remote flexibility. Whilst the role will primarily involve support, there is also going to be a fair bit of exposure to project work & customer installs. Essential skills & experience A passion for technology and enthusiasm for delivering a first-class service. 2 years helpdesk/support experience. PSA/RMM exposure (Autotask ideally). Work and deliver to SLAs to manage end-user expectations. Record, track and document the service desk requests, problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Monitor and resolve security-related incidents and problems. Engage and work with required 3rd parties to deliver incident and problem resolution. On-site support and installation experience preferable. Deliver customer-related projects, including procurement, preparation, installation and deployment of assets. Engage and work with 3rd Parties to deliver infrastructure-related projects. Confident working with customers and stakeholders via phone and email. Competent in administrating Microsoft 365 - starters/leavers, passwords, groups admin etc. Exposure to Microsoft Endpoint Manager, Intune, AutoPilot, Onboarding devices etc. Working knowledge of Networking, Connectivity and VoIP technologies. Contribute to technology roadmap and strategic planning. Team player. Ability to use own initiative. Troubleshooting is second nature. Integrity, honesty & drive are essential. MSP background would be ideal. Ideally located within a 30-minute drive of Bordon. If you have a special interest in a specific Microsoft product this would be beneficial - i.e. Teams, Azure, Compliance, PowerApps, Endpoint manager. Technical specialists will become a part of our culture. This is a really exciting opportunity for someone to take their IT Support career to a whole new level – apply today! Candidates must be eligible to live and work in the UK. Fused Recruitment Ltd is an equal opportunities agency. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries Referrals increase your chances of interviewing at Fused Recruitment by 2x Get notified about new Information Technology Support Engineer jobs in
Bordon, England, United Kingdom .
#J-18808-Ljbffr
