Customer Communications Manager

Description and Requirements The Team You Will Join This Customer Communication Manager role sits within the UK Customer Propositions team supporting Individual Protection (IP) and Employee Benefits (EB) business lines. As the UK business continues its growth trajectory and goal to cover more customers than ever before, the customer proposition team sits at the forefront of this, developing and delivering innovative propositions that support MetLife’s strategy of delivering customer and shareholder value by shaping propositions to create distribution advantage. Internal collaboration is key, working with cross-functional teams, including distribution, data & AI, marketing, IT & Change and compliance to maximise alignment and ensure successful execution. The Opportunity We are seeking a dynamic Customer Communication Manager to join our team and play a pivotal role in driving digital adoption of our Adviser and Customer platforms and enhancing customer retention and loyalty. The ideal candidate will be a skilled communications professional with a passion for creating engaging and effective communications. How You’ll Help Us Build a Confident Future (Key Responsibilities) Digital Adoption: Develop and implement strategies to encourage adviser and customer adoption of our digital portals, focusing on the individual protection line of business. Customer Communications: Design, implement, and manage a comprehensive customer communications programme to enhance customer loyalty and retention across the lifetime of the customer. Content Development: Create compelling and informative omni-channel content to maximise engagement. Campaign Management: Oversee the planning, execution, and measurement of customer communication campaigns to achieve desired outcomes. Data Analysis: Analyze customer data and insights to identify opportunities for improvement and optimize communication strategies. Collaboration: Work closely with cross-functional teams, including marketing, sales, and customer service, to ensure alignment and effective communication. What You Need To Succeed (Required Qualifications) Experience of Salesforce Marketing Cloud or similar designing automated trigger campaigns. Experience of email software platforms. Proven experience in customer communications or marketing roles. Strong understanding of digital marketing channels and strategies. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. What Can Give You An Edge (Additional Skills) Bachelor's degree or CIM qualification in Marketing, Communications, or a related field. Experience in the insurance industry is a plus but not required. Benefits We Offer MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select. About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

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